Temporary Administrator

JUICE RECRUITMENT; Gloucester; On-site; GBP 1,240,000 - 1,653,000; Full time

Job summary

Juice Cheltenham is delighted to be supporting a fantastic charity in their search for a Temporary Administrator, based in Gloucester. The role will contribute to the efficient administration of membership services, ensuring a consistently high-quality service and experience is delivered to all members and customers.

The role is expected to last 6 months, with potential for extension. You will handle enquiries, process applications and renewals, manage CRM records, assist with payments, and

Qualifications

• Experience in a customer services or membership environment.
• Experience of CRM or other database systems.
• Experience of office or membership administration, including processing financial records.
• Excellent IT skills and experience of using MS Office.
• Strong interpersonal and communications skills, confident phone manner.
• Understanding of the principles of customer care and their importance.
• Awareness of GDPR and implications for communications and data handling.
• Experience of working under pressure, and manage competing priorities while meeting strict deadlines.
• A high level of accuracy and attention to detail.

Responsibilities

• Handle enquiries and complaints from members and customers across all channels, ensuring an excellent service.
• Process membership applications, renewals and resignations using the CRM database, ensuring accurate records are maintained.
• Coordinate with the Finance team to ensure payments are processed accurately (including Direct Debit mandates and BACS payments).
• Process product orders and course bookings; coordinate delivery and dispatch of publications from the warehouse or through external mailing houses.
• Support the delivery of effective membership recruitment and retention campaigns.
• Engage with members and audiences, building relationships and understanding, both in-person at events and careers fairs, and by email and telephone.
• Build relationships with other teams to help support development of membership resources.
• Liaise with external suppliers and consultants as required (e.g., telemarketers).

Skills

Interpersonal skills

Communication skills

Phone manner

MS Office

CRM experience

Tools

CRM systems

MS Office

Database systems

Job description

Juice Cheltenham is delighted to be supporting a fantastic charity in their search for a Temporary Administrator, based in Gloucester. The role will contribute to the efficient administration of membership services, ensuring that a consistently high-quality service and experience is delivered to all members and customers. This role is expected to last 6 months, however this could be extended.

Day to Day

• Handle enquiries and complaints from members and customers across all channels (e.g., face-to-face, telephone, email), ensuring an excellent service.
• Process membership applications, renewals and resignations using the CRM database, ensuring accurate records are maintained.
• Coordinate with the Finance team to ensure payments are processed accurately (including Direct Debit mandates and BACS payments).
• Process product orders and course bookings; coordinate delivery and dispatch of publications from the warehouse or through external mailing houses.
• Support the delivery of effective membership recruitment and retention campaigns.
• Engage with members and audiences, building relationships and understanding, both in-person at events and careers fairs, and by email and telephone.
• Build relationships with other teamsto help support development of membership resources.
• Liaise with external suppliers and consultants as required (e.g., telemarketers).

What We Would Like To See

• Experience in a customer services or membership environment.
• Experience of CRM or other database systems.
• Experience of office or membership administration, including processing financial records.
• Excellent IT skills and experience of using MS Office.
• Strong interpersonal and communications skills, confident phone manner.
• Understanding of the principles of customer care and their importance.
• Awareness of GDPR and implications for communications and data handling.
• Experience of working under pressure, and manage competing priorities while meeting strict deadlines.
• A high level of accuracy and attention to detail.