Temporary Accommodation Support & Tenancy Advisor

South Norfolk and Broadland Councils; Norwich; Vor Ort; GBP 28.000 - 36.000; Vollzeit

Benefits dieser Stelle

Free onsite parking

Employee discounts

Competitive holiday allowance

Wellbeing initiatives

Local Government Pension Scheme

Zusammenfassung

South Norfolk and Broadland Councils are seeking a full-time Temporary Accommodation Housing Officer to support residents in temporary accommodation or at risk of tenancy loss. You will manage a caseload and work with households to sustain their tenancy and secure positive solutions to homelessness.

The role requires strong decision-making, risk awareness and knowledge of housing legislation, with collaboration across teams to protect revenue and ensure residents understand duties and charges.

Qualifikationen

• Experience in housing or homelessness prevention.
• Ability to manage complex cases with sensitivity.
• Knowledge of housing legislation and tenancy agreements.

Aufgaben

• Manage a caseload of temporary accommodation residents and help prevent tenancy loss.
• Provide tailored support to residents to sustain tenancies and obtain suitable solutions to homelessness.
• Collaborate with Housing Management, Income Officers, Move On Officers, Benefits, Revenues, Legal Services and external support agencies.
• Explain licence conditions, accommodation charges, and consequences of non-payment or non-compliance.
• Conduct regular visits to TA properties adhering to lone-working protocols and tight deadlines.

Jobbeschreibung

South Norfolk and Broadland Councils are seeking a full-time Temporary Accommodation Housing Officer to support residents in temporary accommodation or at risk of tenancy loss. You will manage a caseload and work with households to sustain their tenancy and secure positive solutions to homelessness.

The role requires strong decision-making, risk awareness and knowledge of housing legislation, with collaboration across teams to protect revenue and ensure residents understand duties and charges.