Temporary Accommodation Supply Officer

5 Star Recruitment; Greater London; Hybrid; GBP 34,000 - 46,000; Full time

Job summary

Camden Council is seeking a Temporary Accommodation Supply Officer to assist the TA Supply Manager in ensuring a steady supply of suitable, safe temporary accommodation for homeless households. You will build strong relationships with providers and internal teams to help meet statutory housing duties.

You will negotiate with landlords, inspect properties for safety, monitor provider performance and contracts, and analyse data to support commissioning decisions. Some home working may be available.

Qualifications

• Educated to GCSE A Level, NVQ Level or equivalent housing experience.
• Understanding of Housing Act 1996 Parts VI & VII and housing allocations.
• Passionate about housing equality and accessible services.
• Proactive in addressing problems and enabling timely action.

Responsibilities

• Procure suitable emergency accommodation across the private sector to meet statutory duties.
• Expand and diversify the TA supplier list and negotiate best prices.
• Inspect properties daily for suitability and safety, update inventories.
• Ensure health and safety compliance across properties and systems.
• Monitor provider performance and enforce SLAs and contracts.
• Liaise with landlords and providers to resolve issues and hand back properties when needed.
• Support managers with contract and performance analysis.
• Collect and analyse demand, supply, and financial data to inform commissioning decisions.
• Carry out other duties consistent with the role as required.

Skills

Proactive

Negotiation

Communication

Collaboration

Data analysis

Education

GCSE A Level / NVQ level or equivalent housing experience

Tools

Property management software

Databases

Job description

About the job Temporary Accommodation Supply Officer

About the role:

The temporary accommodation supply officer will be responsible for supporting the TA Supply Manager in ensuring an adequate supply of suitable and safe temporary accommodation for homeless households. They will develop effective external and internal relationships to help promote the organisation and opportunities for temporary accommodation service. The role will act as a key liaison between the Council and property providers to ensure we are meeting our statutory housing duty.

The postholder will ensure that all properties acquired meet with property standard and comply with statutory requirements and are as cost-effective as possible in line with Pan London Rates as applicable.

Key duties within the role:

• Strong negotiation skills to procure good quality emergency accommodation of suitable type, sizes, and locations across the private sector to meet the councils statutory duty to homeless households.
• To expand and diversify the existing TA supplier list and establish new supply of emergency accommodation service providers negotiating best prices and obtaining value for money.
• To carry out inspections of properties on a daily basis in order to assess theirsuitability for households in housing need, completing property inventories, andinvestigating persistent disrepair complaints.
• Ensure that all properties meet Healthand Safety requirements and legislation and that information relating to Health andSafety is updated on necessary systems.
• To ensure the effective supply of accommodation for homeless households and tomonitor the performance of temporary accommodation providers and enforcerelevant contracts or service level agreements to ensure effective procurement andmanagement of the stock.
• To actively liaise with landlords, providers and managing agents whereaccommodation-related problems are identified to ensure that actions are taken toresolve any issues raised. Visiting, inspecting, and negotiating directly with providers to hand back properties to owners in a timely and cost-effective manner.
• To support senior managers in the Temporary Accommodation in the effectivecontract and performance management of providers supplying or supporting thedelivery of the Councils accommodation schemes, including analysis of contractperformance data and complaints.
• To ensure that demand and supply data and performance and financialinformation related to the accommodation portfolio is routinely collected,analysed and acted upon, in order to effectively shape commissioningdecisions, anticipate and /or manage service problems and control financialexpenditure.
• To carry out any other duties consistent with the job purpose which may
  required from time to time.

About you
Were looking for someone who is enthusiastic about our ambition to make Camdenthe best place to live and work. Above all, you will be passionate about ensuring thatservices are delivered in a relational way, with the best outcomes for residents at itsheart.

In addition:
Technical Knowledge and Experience:

• Educated to GCSE A Level, or NVQ Level, or having equivalent experience ofworking in a busy housing environment.
• An understanding of Housing Act 1996 Parts VI and VII along with the ability to draw upon relevant housing caselaw are essential. An understanding of the Councils Housing Allocations Scheme is expected.
• You are passionate about housing equality: You believe everyone has the right to a home that is decent, safe and warm, and to feel part of Camdens community.
• You are proactive: You take action to address problems and support people asearly as possible. You create change where change is needed, rather than waitingfor change to happen and reacting to it.
• You keep services accessible: You believe in working to make servicesapproachable, transparent, and easy going the extra mile to meet the diverseneeds of residents. If there is something you cant help with, you will find someonewho can.
• You take a caring approach: You listen, understand, and have others concerns inmind. You are happiest when residents are.
• You believe in doing things together: Collaborating and connecting are at theheart of what you do, ensuring no one gets left behind. You know that residents arethe experts on the housing and services they want and need, and you make surethey are heart in the work that you do.

Skills Framework:
Proactive: Helping to prevent issues arising for residents, intervening early to offersupport and let residents know about any other services they may benefit from, andhow to access them. Sharing and acting on feedback from residents, to keepimproving our services. Keeping accurate and clear records, so colleagues canaccess all the information needed.

Collaboration and communication: Working in a joined-up way with other teams,to act as one Council. If you cant help, you know someone who can. Speaking withcolleagues and residents in a kind and helpful way, conveying information clearly,listening actively and resolving conflicts, being responsive and flexible. Building positive relationships with the local community, understanding diverse support and access needs.

Data, digital and systems: Using in relevant software and information systemsincluding databases, property management software, and communication tools, isessential for efficient operations. Working with systems needed for the role, and anability to record performance data in a clear and consistent way.
Equality, diversity and inclusion: Committed to, and will champion the council'sambition to make Camden a more equal, diverse and inclusive borough. Anunderstanding of and respecting diverse cultural backgrounds, norms, andpractices. An understanding of how to effectively engage with residents andstakeholders from various communities and promote inclusivity among team
members and residents.

Safety and wellbeing: Understanding that safeguarding and health and safety areeveryones responsibility. Taking an active role in protecting residents health, wellbeing, and human rights; enabling them to live free from harm, abuse, and neglect.Working effectively with survivors and perpetrators of domestic abuse. Being trauma informed and supporting psychological safety.
Key relationships
The postholder will work closely with the TA Supply Manager and colleagues in theTA Placements and TA Operations Team. Strong working relationships withlandlords, managing agents and property providers currently working or seeking towork with the Council.
Work environment
The postholder will be based at 5PS, however, the nature of the role will require youto undertake visits and inspections to properties located within and outside Camdenborough. Some home working may be available in agreement with your linemanager.
People management responsibilities
The post holder will report to the TA Supply Manager and has no direct line
management responsibilities.