Temporary Accommodation Officer

North Tyneside Council; New York; Sur place; GBP 26 000 - 34 000; Plein temps

Résumé du poste

North Tyneside Council is recruiting for a front-line housing officer within the Temporary Accommodation Team. You will deliver housing management and support to homeless and vulnerable people and families, guiding them from first contact to moving on to permanent accommodation.

You will be the first point of contact for households in temporary accommodation, handling welfare, safeguarding, income management, rent arrears, financial assessments and property condition, in partnership with

Qualifications

• Experience in homelessness or social housing is advantageous but not essential.
• Experience delivering frontline housing support is preferred.
• Able to work independently with minimal supervision and as part of a fast-paced team.

Responsabilités

• Be the first point of contact for households in temporary accommodation.
• Handle welfare, safeguarding, income management, rent arrears, and financial assessments.
• Coordinate with external accommodation providers to meet service demands.

Connaissances

Customer service

Team player

Communication skills

Initiative

Description du poste

Working in the Temporary Accommodation Team, the successful applicant will work as part of a team delivering a front-line housing management and support role to homeless and vulnerable people and families.
The role will support the customer throughout the homeless process to the point of moving on to more permanent accommodation. The role involves working with stakeholders and partner agencies to ensure customers receive the support they need to sustain their accommodation
The successful candidate
The successful candidate will be the first point of contact with households residing in temporary accommodation in all matters relating to customer welfare, safeguarding, housing, income management, rent arrears, financial assessments and property condition. The role includes responsibility for management of council owned temporary accommodation, and working with external accommodation providers to meet the demands of our service.
You will be an enthusiastic team please, dynamic, a great communicator and have experience of working as part of a team in a fast paced environment. You will be able to work using your own initiative, be able to work independently with minimal supervision, flexible and able to occasionally work on an evening to meet the demands of the service.
Experience of working in homelessness or social housing would be advantageous but not essential as full training will be given.
Our People First strategy is our promise to make North Tyneside Council an exceptional place to work, where everyone can thrive and flourish. A place where people want to work, where joining our team is an exciting prospect, staying with us feels like a great decision, and building your career at North Tyneside Council is a natural progression.
As part of our People First strategy, we are committed to creating a workplace that reflects the diverse communities we serve. We believe that diversity, equity, and inclusion are fundamental to our success and the well-being of our employees and residents. Our goal is to foster an environment where everyone feels welcome, safe and valued.
Together, we are crafting a workplace that's built on our values and a shared commitment to making a difference.
If you are passionate and committed about making a difference and want to work somewhere where you can make positive change, we will provide the right environment for you to excel.
Alongside our People First strategy, we are committed to safeguarding and promoting the welfare of children and young people, and adults at risk of harm. All staff and volunteers are expected to share this commitment and to familiarise themselves with all relevant policies, procedures and guidance. Within North Tyneside, safeguarding is everybody's business.
Require a reasonable adjustment? If you feel a reasonable adjustment will provide additional support in both the recruitment process and within the workplace, please indicate this to the hiring manager on your application. Declaring a reasonable adjustment will not subject you to any form of discrimination when determining which applicants are successful for interview and employment with us.
Our Carbon Net-Zero 2030 Action Plan
In 2019, North Tyneside Council declared a climate emergency. This declaration set a target to reduce the carbon footprint of the council's operations, and the borough, by 50% by 2023 and to align to the Government's net zero target of 2050.
We recognise the significant role we can play in the borough in helping to limit climate change, but we can't do this alone; we need help from all our residents, businesses, voluntary and community sectors and of course all those who apply and work for us. Together we can make North Tyneside a sustainable place to live and work for everyone in the borough.