Temporary Accommodation Income Officer

The Guildhall Northampton; Northampton; On-site; GBP 32,000 - 34,000; Full time

Job summary

West Northamptonshire Council is seeking a Temporary Accommodation Income Officer in Northampton to support residents in temporary accommodation. You will advise on welfare benefits, debt management and income maximisation to help sustain tenancies and prevent homelessness.

You will handle a varied caseload, coordinate with partner agencies, and contribute to service improvements while maintaining thorough records and ensuring income recovery through housing-related benefits and charges.

Qualifications

• Experience of welfare benefits, temporary accommodation and/or debt advice services.
• Excellent communication, negotiation and advocacy skills.
• Ability to manage a demanding caseload.
• Experience of working with vulnerable customers, preparing financial assessments and maintaining accurate records.

Responsibilities

• Manage a varied caseload and work with partners to maximise income recovery through housing-related benefits and accommodation charges.
• Support service improvements and maintain accurate records of cases and outcomes.
• Provide specialist advice and support to residents to sustain their tenancies and prevent homelessness.

Job description

Temporary Accommodation Income Officer

Are you passionate about helping people overcome financial challenges and sustain their housing? We have an exciting opportunity for a Temporary Accommodation Income Officer to join our Housing Service and make a real difference to vulnerable residents across West Northamptonshire.

About The Role

In this rewarding role, you will provide specialist advice and support on welfare benefits, debt management and income maximisation, helping residents living in temporary accommodation to maintain their tenancies and prevent homelessness. You will work directly with individuals experiencing financial hardship, supporting them to access the benefits they are entitled to, manage debts and improve their financial wellbeing.

What will you be doing?

Working closely with colleagues, partner organisations and external agencies, you will manage a varied caseload, contribute to service improvement initiatives, maintain accurate records and help maximise income recovery for the Council through housing-related benefits and accommodation charges.

About You

We are seeking a proactive and compassionate individual with experience of welfare benefits, temporary accommodation and/or debt advice services. Excellent communication, negotiation and advocacy skills, the ability to manage a demanding caseload. Experience of working with vulnerable customers, preparing financial assessments and maintaining accurate records will be essential for success in this role.

Our benefits

You can also see our full list of employee benefits on our careers site here: Why you should work for us | West Northamptonshire Council.

About Us

At West Northants Council, it’s about our people. People who thrive with ambition, bubble with new ideas, demand better ways of working, caring about every detail, and who never shy away from a challenge. Our culture is a gateway for new experiences. A place to forge new opportunities. To empower you in your career and unite you with like-minded people.

Our vision is ‘to make West Northants a great place to live, work, visit and thrive’. We truly stand by this and work hard every day to make this a reality. Our corporate values, THRIVE, stand for: Trust, High Performance, Respect, Innovate and Empower, they underpin everything we do and how we deliver services. Hear from our Chief Executive, Martin Henry, about building a career at WNC.

We are committed to ensuring diversity, equality, equity, and inclusion is woven into the fabric of WNC and everything we do, to enable all colleagues to develop and maximize their full potential. We are a disability confident employer, a member of the Armed Forces Covenant, and a Care Leaver Covenant partner.

The following film was created by us to communicate our intentions - watch WNC colleagues explain what DEI means to us.

If you need additional support or reasonable adjustments during the application process, including needing the job description in another format or language, please email [e-mail] for support.

Please note

we reserve the right to close the advert early if we receive a high volume of suitable applications, so we recommend applying as soon as possible to avoid disappointment.

Job details

• Temporary Accommodation Income Officer
• Salary £32,358 - £34,107
• Salary Frequency Annual
• Working Hours 37
• Job Reference Ref/53/9548
• Contract Type Full Time
• Contract Details Permanent
• Closing Date 8 November, 2026
• Job Category Housing
• Location Northampton, United Kingdom
• Job Posted Date 21 October, 2026