Accommodation Income Officer

West Northamptonshire Council; Northampton; Sur place; GBP 30 000 - 38 000; Plein temps

Résumé du poste

West Northamptonshire Council is seeking a Temporary Accommodation Income Officer to support residents in temporary accommodation with welfare benefits, debt advice and income maximisation. You will manage a varied caseload, maintain accurate records and work with partners to maximise income recovery through housing benefits and accommodation charges.

The role requires empathy, excellent communication and a proactive approach to preventing homelessness.

Qualifications

• Experience of welfare benefits, temporary accommodation and debt advice services.
• Excellent communication, negotiation and advocacy skills.
• Ability to manage a demanding caseload with empathy.

Responsabilités

• Provide specialist advice on welfare benefits, debt management and income maximisation for residents in temporary accommodation.
• Manage a varied caseload, maintain accurate records and support income recovery through housing-related benefits and accommodation charges.
• Work with colleagues, partner organisations and external agencies to prevent homelessness and improve service delivery.

Connaissances

Welfare benefits knowledge

Caseload management

Communication skills

Description du poste

Are you passionate about helping people overcome financial challenges and sustain their housing? We have an exciting opportunity for a Temporary Accommodation Income Officer to join our Housing Service and make a real difference to vulnerable residents across West Northamptonshire.

In this rewarding role, you will provide specialist advice and support on welfare benefits, debt management and income maximisation, helping residents living in temporary accommodation to maintain their tenancies and prevent homelessness. You will work directly with individuals experiencing financial hardship, supporting them to access the benefits they are entitled to, manage debts and improve their financial wellbeing.

What will you be doing?

Working closely with colleagues, partner organisations and external agencies, you will manage a varied caseload.

You will also contribute to service improvement initiatives, maintain accurate records and help maximise income recovery for the Council through housing-related benefits and accommodation charges.

We are seeking a proactive and compassionate individual with experience of welfare benefits, temporary accommodation and/or debt advice services.

You will have excellent communication, negotiation and advocacy skills, the ability to manage a demanding caseload.

Experience of working with vulnerable customers, preparing financial assessments and maintaining accurate records will be essential for success in this role.

At West Northants Council, it's about our people. People who thrive with ambition, bubble with new ideas, demand better ways of working, caring about every detail, and who never shy away from a challenge. Our culture is a gateway for new experiences. A place to forge new opportunities. To empower you in your career and unite you with like-minded people

Our vision is 'to make West Northants a great place to live, work, visit and thrive'. We truly stand by this and work hard every day to make this a reality. Our corporate values, THRIVE, stand for: Trust, High Performance, Respect, Innovate and Empower, they underpin everything we do and how we deliver services. Hear from our Chief Executive, Martin Henry, about building a career at WNC

We are committed to ensuring diversity, equality, equity, and inclusion is woven into the fabric of WNC and everything we do, to enable all colleagues to develop and maximize their full potential. We are a disability confident employer, a member of the Armed Forces Covenant, and a Care Leaver Covenant partner

The following film was created by us to communicate our intentions - watch WNC colleagues explain what DEI means to us.