Temporary Accommodation Income Officer

Birmingham City Council; Birmingham; On-site; GBP 26,000 - 36,000; Full time

Job summary

Birmingham City Council is recruiting for Temporary Accommodation Locality Management Officers to join the Income Team within the Rents Service. You will manage licence accounts, engage with residents experiencing homelessness and financial difficulty, and drive income recovery while ensuring fair and effective enforcement actions.

The role involves home visits, advising on repayment options, progressing legal steps where needed, and maintaining accurate records.

Qualifications

• Experience of managing accounts, analysing financial information and reviewing arrears data to support effective decision‑making and income recovery.
• Experience of managing a complex workload, prioritising competing demands and working effectively under pressure with minimal supervision.
• Strong communication and customer service skills, with the ability to engage confidently with customers, colleagues, senior managers, Councillors and external stakeholders.
• Excellent written communication skills, including experience preparing reports, presenting information and maintaining accurate records.
• Good IT skills, including experience using case management systems, analysing and retrieving information, and working with Microsoft Office applications.
• Knowledge of housing legislation, welfare benefits and income recovery processes, alongside an understanding of safeguarding, equality and proportionate enforcement.
• A collaborative and proactive approach, with the ability to support colleagues, contribute to service planning and improvement, and work effectively within agreed timescales and resources.
• A full UK driving licence and access to a personal vehicle are also essential for this role.

Responsibilities

• Manage temporary accommodation licence accounts, monitor arrears and take timely action to maximise income recovery and minimise financial loss.
• Engage proactively with customers through telephone calls, written correspondence and home visits to discuss outstanding balances, explain licence obligations and agree appropriate next steps.
• Provide advice and guidance on arrears recovery options, payment arrangements and relevant legal processes, ensuring decisions and actions are fair, proportionate and consistent.
• Progress legal and enforcement action where required, including serving notices, preparing witness statements and evidence bundles, submitting court applications and overseeing eviction activities.
• Maintain accurate account records and update case management systems with recovery actions, decisions, outcomes and enforcement activity, ensuring information is complete and up to date.
• Identify safeguarding concerns and additional support needs, make appropriate referrals and work with internal teams and external agencies to support customers while progressing recovery activity.
• Prepare performance information, management reports and statistical data; respond to enquiries from Councillors, MPs, senior managers and other stakeholders; review cases for potential write‑offs in line with Financial Regulations; and contribute to audits and service improvements.

Job description

Birmingham City Council is recruiting for Temporary Accommodation Locality Management Officers to join the Income Team within the Rents Service. You will manage licence accounts, engage with residents experiencing homelessness and financial difficulty, and drive income recovery while ensuring fair and effective enforcement actions.

The role involves home visits, advising on repayment options, progressing legal steps where needed, and maintaining accurate records.