Impactful Income Officer - Temporary Accommodation

birmingham.gov.uk; Birmingham; Hybrid; GBP 30.000 - 36.000; Vollzeit

Zusammenfassung

Birmingham City Council is seeking an Income Officer for Temporary Accommodation to maximise income collection and support residents in temporary accommodation. The role involves managing income-related enquiries, financial assessments, rent payments and arrears, while promoting financial inclusion and safeguarding responsibilities.

You will work with colleagues and partner agencies to ensure accurate financial administration and continuous service improvement, in line with housing legislation

Qualifikationen

• Experience in income management or financial administration, ideally within housing, temporary accommodation or LA environment.
• Strong numerical and analytical skills for financial assessments and rent payments.
• Excellent communication and negotiation with residents, landlords, benefits teams and external agencies.

Aufgaben

• Respond to customer enquiries across channels, providing timely advice on income-related matters.
• Conduct financial assessments and income calculations for residents in temporary accommodation.
• Manage and process rent payments, monitor arrears and liaise to arrange payment plans.
• Advise on housing-related finances, welfare benefits and entitlement, supporting inclusion.
• Use IT systems to process requests, update records and generate reports.
• Assist with preparation of statistics, reports and audits within timescales.
• Collaborate with colleagues and external partners to improve income management and service delivery.

Kenntnisse

Income management

Financial administration

Numerical skills

Communication & negotiation

Tools

Databases

Jobbeschreibung

Birmingham City Council is seeking an Income Officer for Temporary Accommodation to maximise income collection and support residents in temporary accommodation. The role involves managing income-related enquiries, financial assessments, rent payments and arrears, while promoting financial inclusion and safeguarding responsibilities.

You will work with colleagues and partner agencies to ensure accurate financial administration and continuous service improvement, in line with housing legislation