Impactful Income Officer – Temporary Accommodation

Birmingham City Council; Birmingham; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Generous annual leave

Great pension scheme

Well-being support

Job summary

Birmingham City Council is seeking an Income Officer for Temporary Accommodation to maximise income collection and support residents in temporary accommodation. The role involves processing rent payments, conducting financial assessments and advising residents on welfare benefits, with a focus on compliance with housing legislation and council policies.

You will engage with residents across multiple channels, maintain accurate records in IT systems, and prepare reports for audit and performance

Qualifications

• Experience in income management or financial administration, ideally within housing, temporary accommodation or local authority.
• Knowledge of housing legislation, homelessness, welfare reform and housing support regulations.

Responsibilities

• Respond to customer enquiries across telephone, face-to-face, home visit and digital channels, providing timely advice and support on income-related matters.
• Complete financial assessments and income calculations for residents in temporary accommodation, identifying payment issues and taking appropriate action to maximise income collection.
• Manage and process temporary accommodation rent payments, monitor accounts and arrears, and liaise with residents to agree appropriate payment plans and resolve outstanding balances.
• Provide advice and guidance on housing-related financial matters, welfare benefits and benefit entitlement, supporting financial and digital inclusion and helping residents access the assistance available to them.
• Use relevant IT systems and databases to process requests, update records, maintain accurate account information and retrieve data for income management, audits and reporting.
• Assist with the preparation of statistical information, written reports and performance updates, support audit activity and implement recommendations within agreed timescales.
• Work collaboratively with colleagues, benefits teams and external stakeholders to resolve income-related issues, contribute to service and policy development, and promote equality, sustainability and continuous improvement.

Skills

Income management

Financial administration

Benefits knowledge

IT systems

Tools

Databases

Job description

Birmingham City Council is seeking an Income Officer for Temporary Accommodation to maximise income collection and support residents in temporary accommodation. The role involves processing rent payments, conducting financial assessments and advising residents on welfare benefits, with a focus on compliance with housing legislation and council policies.

You will engage with residents across multiple channels, maintain accurate records in IT systems, and prepare reports for audit and performance