Temp-to-Perm Customer Service & Admin Assistant

Office Angels; Gateshead; On-site; GBP 34,440,000 - 38,573,000; Full time

Benefits offered by this job

Free on-site parking

Training provided

Team socials

Friendly team

Tuck shop

Job summary

Office Angels is looking for a Customer Service Administrator in Gateshead. You will handle customer enquiries via phone and email, process orders, manage records and liaise with suppliers to ensure smooth service delivery.

The role is office-based, 37.5 hours per week, with 28 days leave pro-rata and full training provided. An immediate start is available and there is potential for permanency.

Qualifications

• Excellent communication skills, both written and verbal.
• Strong attention to detail and a high level of accuracy.
• Good IT skills and ability to learn new systems.
• Ability to work effectively as part of a busy team.
• Experience in customer service/administration roles.

Responsibilities

• Responding to customer enquiries via telephone and email.
• Providing customers with updates regarding their orders and deliveries.
• Processing customer orders accurately and efficiently.
• Managing customer records and updating internal systems.
• Liaising with suppliers, manufacturers and internal teams to ensure smooth service delivery.
• Resolving customer queries and escalating issues where appropriate.
• Monitoring orders and helping to ensure deadlines are met.
• Uploading and maintaining customer documentation.
• Supporting the wider team with general administration duties.
• Building positive relationships with customers through excellent service.
• Ensuring every customer receives a professional, friendly and helpful experience.

Skills

Customer service

Administration

Telephone handling

Email management

Attention to detail

Education

Experience in customer service/administration

Tools

IT skills

Job description

Office Angels is looking for a Customer Service Administrator in Gateshead. You will handle customer enquiries via phone and email, process orders, manage records and liaise with suppliers to ensure smooth service delivery.

The role is office-based, 37.5 hours per week, with 28 days leave pro-rata and full training provided. An immediate start is available and there is potential for permanency.