Temp Service Charge Analyst – Housing, London

Essential Employment; Greater London; Sur place; GBP 19 000 - 27 000; Plein temps

Résumé du poste

Essential Employment in London is seeking a Service Charge Officer for a temporary assignment. You will be responsible for accurate, timely administration of service charges across a diverse housing portfolio, ensuring compliance with legislation and agreements.

You will act as a primary contact for residents and internal stakeholders, handle enquiries, resolve disputes, and adjust data in ERP/CRM systems. Close collaboration with analysts and other departments will support service charge

Qualifications

• Experience with service charges in social housing.
• Knowledge of landlord and tenant legislation.
• Strong numerical and analytical skills.
• Proficient in ERP and CRM systems.

Responsabilités

• Ensure accurate, timely and transparent administration of service charges.
• Maintain compliance with legislation, agreements and industry best practice.
• Act as a key contact for residents and internal stakeholders.
• Respond to service charge enquiries and resolve disputes.
• Support the preparation of service charge estimates and actuals.
• Assist in complaint resolution and liaise with authorities.
• Participate in service improvement projects and manage mailboxes.

Connaissances

Numerical and analytical abilities

Advanced Excel skills

Stakeholder engagement

Outils

ERP systems

CRM systems

Description du poste

Essential Employment in London is seeking a Service Charge Officer for a temporary assignment. You will be responsible for accurate, timely administration of service charges across a diverse housing portfolio, ensuring compliance with legislation and agreements.

You will act as a primary contact for residents and internal stakeholders, handle enquiries, resolve disputes, and adjust data in ERP/CRM systems. Close collaboration with analysts and other departments will support service charge