Service Charge Officer

Essential Employment; Royal Borough of Greenwich; On-site; GBP 19,000 - 27,000; Full time

Job summary

Essential Employment seeks a Service Charge Officer in London to ensure accurate and timely administration of service charges across a social housing portfolio. You will respond to enquiries, resolve disputes and adjust ERP data to maintain compliance with legislation and best practices.

The role requires strong numerical and analytical skills, advanced Excel, and experience with ERP/CRM systems. You will liaise with residents, analysts and other departments, supporting service improvements and

Qualifications

• Strong understanding of service charges in the social housing sector.
• Knowledge of relevant landlord and tenant legislation.
• Excellent numerical and analytical abilities.
• Advanced Excel skills.
• Experience using ERP and CRM systems.

Responsibilities

• Administer service charges across a diverse housing portfolio, ensuring accuracy and timeliness.
• Respond to service charge enquiries from residents and internal stakeholders.
• Resolve disputes and investigate discrepancies; make adjustments in ERP systems as needed.
• Assist in preparing service charge estimates and actuals with data accuracy and compliance.
• Support complaint resolution and liaise with local authorities and stakeholders.
• Participate in service improvement projects and maintain clear communications via shared mailboxes.

Skills

Numerical reasoning

Analytical thinking

Stakeholder management

Customer service

Tools

ERP systems

CRM systems

Excel

Job description

Service Charge Officer needed in London

This is a temporary role and the rate is £16.58ph PAYE

The reference number is: 000B 81AF / 1

The successful candidate will be responsible for ensuring the accurate, timely and transparent administration of service charges across a diverse housing portfolio, maintaining compliance with legislation, agreements and industry best practice. They will act as a key point of contact for residents and internal stakeholders, responding to service charge enquiries, resolving disputes, investigating discrepancies and making necessary adjustments within ERP systems.

Working closely with analysts and other departments, they will contribute to the preparation of service charge estimates and actuals, ensuring data accuracy and high levels of customer satisfaction. The role will also involve supporting complaint resolution, liaising with local authorities and stakeholders, participating in service improvement projects, and maintaining effective communication through shared service charge mailboxes and customer correspondence.

The ideal candidate will possess a strong understanding of service charges within the social housing sector, knowledge of relevant landlord and tenant legislation, excellent numerical and analytical abilities, advanced Excel skills, and experience using ERP and CRM systems. They will be highly organised, customer-focused and capable of managing competing priorities within a performance-driven environment.

Essential Employment is an Equal Opportunities Employer.