Service Charge Officer

ESSENTIAL EMPLOYMENT LTD; Greater London; Sur place; GBP 19 000 - 27 000; Plein temps

Résumé du poste

ESSENTIAL EMPLOYMENT LTD is recruiting for a temporary role focused on the administration of service charges across a diverse housing portfolio. The successful candidate will resolve enquiries, investigate discrepancies and ensure adjustments are correctly processed in ERP/CRM systems.

The role requires strong numerical and analytical skills, knowledge of landlord and tenant legislation, and excellent data accuracy to support service charge estimates and actuals with a high level of customer

Qualifications

• Strong understanding of service charges within the social housing sector.
• Knowledge of landlord and tenant legislation.
• Excellent numerical and analytical abilities.
• Advanced Excel skills.
• Experience using ERP and CRM systems.

Responsabilités

• Administer service charges across a diverse housing portfolio.
• Respond to service charge enquiries and resolve disputes.
• Make adjustments within ERP systems as required.
• Assist in preparing service charge estimates and actuals.
• Support complaint resolution and liaise with local authorities.
• Participate in service improvement projects.
• Maintain effective communication via shared service charge mailboxes and customer correspondence.

Connaissances

Service charges knowledge

Advanced Excel

Analytical thinking

ERP experience

CRM experience

Outils

ERP systems

CRM systems

Description du poste

This is a temporary role and the rate is £16.58ph PAYE

The reference number is: 000B 81AF / 1

The successful candidate will be responsible for ensuring the accurate, timely and transparent administration of service charges across a diverse housing portfolio, maintaining compliance with legislation, agreements and industry best practice. They will act as a key point of contact for residents and internal stakeholders, responding to service charge enquiries, resolving disputes, investigating discrepancies and making necessary adjustments within ERP systems.

Working closely with analysts and other departments, they will contribute to the preparation of service charge estimates and actuals, ensuring data accuracy and high levels of customer satisfaction. The role will also involve supporting complaint resolution, liaising with local authorities and stakeholders, participating in service improvement projects, and maintaining effective communication through shared service charge mailboxes and customer correspondence.

The ideal candidate will possess a strong understanding of service charges within the social housing sector, knowledge of relevant landlord and tenant legislation, excellent numerical and analytical abilities, advanced Excel skills, and experience using ERP and CRM systems. They will be highly organised, customer-focused and capable of managing competing priorities within a performance-driven environment.

Essential Employment is an Equal Opportunities Employer.

All our roles may be subject to pre-employment checks including references so please be prepared.