Service Charge Officer

Essential Employment; Greater London; On-site; GBP 19,000 - 27,000; Full time

Job summary

Essential Employment in London is seeking a Service Charge Officer for a temporary assignment. You will be responsible for accurate, timely administration of service charges across a diverse housing portfolio, ensuring compliance with legislation and agreements.

You will act as a primary contact for residents and internal stakeholders, handle enquiries, resolve disputes, and adjust data in ERP/CRM systems. Close collaboration with analysts and other departments will support service charge

Qualifications

• Experience with service charges in social housing.
• Knowledge of landlord and tenant legislation.
• Strong numerical and analytical skills.
• Proficient in ERP and CRM systems.

Responsibilities

• Ensure accurate, timely and transparent administration of service charges.
• Maintain compliance with legislation, agreements and industry best practice.
• Act as a key contact for residents and internal stakeholders.
• Respond to service charge enquiries and resolve disputes.
• Support the preparation of service charge estimates and actuals.
• Assist in complaint resolution and liaise with authorities.
• Participate in service improvement projects and manage mailboxes.

Skills

Numerical and analytical abilities

Advanced Excel skills

Stakeholder engagement

Tools

ERP systems

CRM systems

Job description

Service Charge Officer needed in London

This is a temporary role and the rate is £16.58ph PAYE

The reference number is: 000B 81AF / 1

The successful candidate will be responsible for ensuring the accurate, timely and transparent administration of service charges across a diverse housing portfolio, maintaining compliance with legislation, agreements and industry best practice. They will act as a key point of contact for residents and internal stakeholders, responding to service charge enquiries, resolving disputes, investigating discrepancies and making necessary adjustments within ERP systems.

Working closely with analysts and other departments, they will contribute to the preparation of service charge estimates and actuals, ensuring data accuracy and high levels of customer satisfaction. The role will also involve supporting complaint resolution, liaising with local authorities and stakeholders, participating in service improvement projects, and maintaining effective communication through shared service charge mailboxes and customer correspondence.

The ideal candidate will possess a strong understanding of service charges within the social housing sector, knowledge of relevant landlord and tenant legislation, excellent numerical and analytical abilities, advanced Excel skills, and experience using ERP and CRM systems. They will be highly organised, customer-focused and capable of managing competing priorities within a performance-driven environment.

Essential Employment is an Equal Opportunities Employer.