Housing Service Charge Complaints Specialist

Essential Employment; Greater London; Sur place; GBP 19 000 - 27 000; Plein temps

Résumé du poste

Essential Employment in London is seeking a Service Charge Complaints Specialist for a temporary position. You will investigate complex service charge complaints, collaborate with Finance, Housing Management, Asset Management and Legal teams, and ensure fair, transparent handling in line with legislation and best practice.

The role involves reviewing budgets, preparing responses, maintaining CRM records, and contributing to continuous improvement to reduce future disputes.

Qualifications

• Proven experience managing service charge complaints within housing associations or social housing.
• Knowledge of relevant legislation including Landlord and Tenant Act and Housing Ombudsman requirements.
• Excellent investigative and analytical skills with the ability to explain complex information clearly.
• Strong organisational skills and experience using housing management and finance systems.

Responsabilités

• Investigate and resolve complex service charge complaints and act as a key contact for residents.
• Review service charge budgets and financial data in collaboration with Finance and Housing teams.
• Prepare accurate complaint responses within agreed timescales and compile documentation for Housing Ombudsman enquiries.
• Maintain records in CRM systems, analyse trends, perform root cause investigations and support continuous improvement.

Connaissances

Investigative skills

Analytical skills

Clear communication

Organisational skills

Outils

CRM systems

Housing management software

Description du poste

Essential Employment in London is seeking a Service Charge Complaints Specialist for a temporary position. You will investigate complex service charge complaints, collaborate with Finance, Housing Management, Asset Management and Legal teams, and ensure fair, transparent handling in line with legislation and best practice.

The role involves reviewing budgets, preparing responses, maintaining CRM records, and contributing to continuous improvement to reduce future disputes.