Temp Customer Service Assistant: Orders, Inquiries & Delivery

Pertemps Bond; Metropolitan Borough of Solihull; On-site; GBP 16,000 - 22,000; Full time

Job summary

Pertemps Bond in Solihull is seeking a motivated Customer Service Assistant for a temporary contract. You will support business owners across the UK, handling enquiries, processing orders and returns, and resolving delivery issues.

The role requires excellent communication, strong organisational skills, and the ability to work 35 hours per week from Monday to Friday. Training will be provided with a focus on accuracy and proactive service.

Qualifications

• Excellent customer service in fast-paced environments.
• Clear spoken and written English communication.
• Ability to multitask and stay organised.
• Proactive with a can-do attitude.
• Willingness to learn and adapt to procedures.
• Commitment to accurate record keeping.

Responsibilities

• Answer calls from business owners across UK, Ireland and Iceland, assisting with customer service enquiries relating to promotions and company policies.
• Process orders over the phone and in person, advising on current promotions and offers.
• Handle delivery queries, track parcels and liaise with third‑party couriers to resolve issues.
• Process business owner applications efficiently and accurately.
• Respond to customer emails within 48 working hours of receipt.
• Provide chat, WhatsApp and Messenger support within SLAs.
• Process product returns per company procedures.
• Maintain accurate records and ensure processes are followed.
• Assist with a range of tasks within the Customer Service Department and wider business to ensure smooth operation.
• Maintain strict confidentiality when handling information.

Skills

Customer service

Telephone skills

English communication

Work under pressure

Organisational skills

Team player

Willing to learn

Attention to detail

Microsoft Outlook

Excel

Tools

Microsoft Outlook

Excel

Job description

Pertemps Bond in Solihull is seeking a motivated Customer Service Assistant for a temporary contract. You will support business owners across the UK, handling enquiries, processing orders and returns, and resolving delivery issues.

The role requires excellent communication, strong organisational skills, and the ability to work 35 hours per week from Monday to Friday. Training will be provided with a focus on accuracy and proactive service.