Temp Customer Service Advisor – Office-Based (8 weeks)

Wax Recruitment Ltd; Ormskirk; On-site; GBP 114,000 - 151,000; Part time

Job summary

St Helens and Knowsley Teaching Hospitals NHS Trust in Ormskirk seeks an Office Customer Service Advisor to provide the first point of contact for West Lancashire Borough Council enquiries. Role covers telephony from the Ormskirk Centre and face-to-face from Skelmersdale/Ormskirk Customer Service Points, with a strong focus on resolving customer issues.

Contract is for 8 weeks with shifts across 8:30–16:30, 9:00–17:00 and 9:30–17:30, five days a week.

Qualifications

• Customer service experience in a public sector environment.
• Ability to handle telephone and in-person enquiries.
• DBS required with 3 years references.

Responsibilities

• Provide an efficient and streamlined service to customers and be the first contact point for enquiries.
• Deliver service via telephony from the Ormskirk Contact Centre and face-to-face from the Customer Service Points.
• Respond to queries and determine the required service to resolve issues.
• Liaise with management and staff to ensure queries are dealt with efficiently.
• Support visitors, customers and colleagues with professionalism and learn new processes.
• Interpret queries and act as advocate to provide timely solutions.
• Coordinate with other staff and external organisations as needed.

Skills

Customer service

Telephone handling

Face-to-face interaction

Job description

St Helens and Knowsley Teaching Hospitals NHS Trust in Ormskirk seeks an Office Customer Service Advisor to provide the first point of contact for West Lancashire Borough Council enquiries. Role covers telephony from the Ormskirk Centre and face-to-face from Skelmersdale/Ormskirk Customer Service Points, with a strong focus on resolving customer issues.

Contract is for 8 weeks with shifts across 8:30–16:30, 9:00–17:00 and 9:30–17:30, five days a week.