Administration / Customer Services Professional

Colbern Limited; Skelmersdale; On-site; GBP 15,000 - 22,000; Full time

Job summary

Colbern Limited is seeking a Customer Service Assistant for an 8-week temporary role in Skelmersdale. The position is office-based five days a week with shifts between 8:30 and 17:30 across 8 hours, and a DBS check is required along with references.

Role involves handling customer inquiries via telephone and face to face at the Council’s Service Points, ensuring queries are resolved promptly and professionally while liaising with Council staff and external partners.

Qualifications

• Experience working in a busy call centre.
• DBS check required.
• 8-week temporary contract.
• Office-based, five days a week.
• Good communication and punctuality.

Responsibilities

• Provide efficient service to customers of West Lancashire Borough Council and be the first point of contact for all service enquiries.
• Handle enquiries via telephony from the Contact Centre in Ormskirk and face to face from the Customer Service Points in Skelmersdale and Ormskirk.
• Respond to face to face, telephone and electronically delivered queries to the Customer Services section, establishing which service is required and ensuring that customer issues are resolved.
• Liaise with management and staff within teams to ensure service related queries/issues are dealt with efficiently.
• Support visitors, customers, and colleagues across the Council with professionalism and willingness to learn new processes and systems.
• Interpret queries/problems generated by customers and act as their advocate in providing timely solutions.
• Liaise with other council staff and outside agencies / organisations as necessary.

Skills

Call centre experience

Customer service

Job description

Customer Service Assistant

Skelmersdale

Contract

£13.63 per hour

Our client is looking for an experienced Customer Service Assistant.

This is for a period of 8 weeks which will be reviewed throughout the period.

The hours of work are shifts between 8:30 - 16:30, 9:00 - 17:00 and 9:30 - 17:30 Monday to Friday.

There are 2 offices based in Ormskirk and Skelmersdale.

PLEASE NOTE THIS ROLE IS OFFICE WORKING 5 DAYS A WEEK - NO OPTION FOR HYBRID

STANDARD DBS REQUIRED - 3 YEARS REFERENCES RATHER THAN 2 IS REQUIRED.

Must have worked in a busy call centre environment.

This is one of a number of roles we are recruiting for.

Responsibilities

• To provide an efficient and streamlined service to customers of West Lancashire Borough Council and be the first point of contact for all service enquiries.
• To provide this service via telephony from the Contact Centre in Ormskirk and face to face from the Customer Service Points in Skelmersdale and Ormskirk.
• To respond to face to face, telephone and electronically delivered queries to the Customer Services section, establishing which service is required and ensuring that customer issues are resolved.
• To liaise and consult with management members and staff within teams to ensure service related queries/issues are dealt with in an efficient and effective manner.
• To support visitor, customers, and colleagues across the Council with the utmost professionalism and with a willingness to learn new processes and systems.
• To interpret queries/problems generated by customers and to act as their advocate in providing appropriate and timely solutions.
• To liaise with other council staff and outside agencies / organisations as necessary.

Colbern Limited along with our clients are an equal opportunities employer