Telesales Team Manager

PepsiCo; Brigg; On-site; GBP 35,000 - 50,000; Full time

Job summary

A leading company in the food and beverage sector is seeking a Telesales Team Manager to lead a dynamic team. This role focuses on driving performance and achieving KPIs in a fast-paced environment. The successful candidate will be responsible for mentoring team members, developing sales strategies, and maintaining strong customer relationships. With a commitment to diversity and equal opportunity, this position offers competitive salary and benefits.

Benefits

Company mobile phone and laptop

Regular sales incentives

Competitive Pension Scheme

Paid annual leave

Free on-site parking

Staff discount shop

Subsidized Canteen

Qualifications

• Proven experience as a Telesales Manager or similar role.
• Strong leadership and team management skills.
• Ability to analyze sales metrics and performance data.

Responsibilities

• Manage, mentor, and motivate the telesales team to achieve targets.
• Drive the team to meet and exceed sales KPIs.
• Develop and implement strategies to maximize revenue.

Skills

Leadership

Communication

Problem Solving

Tools

CRM Software

Microsoft Office Suite

Job description

Overview

PepsiCo UK is home to some of the world's most loved food and drink products, including Walkers, Quaker, Doritos, Pipers, and Monster Munch. We have a strong reputation for developing and launching products that our consumers love. PepsiCo products are enjoyed by consumers around the world more than one billion times a day in over 200 countries and territories. In 2023, the company generated $91 billion in net revenue. We pride ourselves on being a great place to work and have received numerous awards, including the Times Top 50 Employers for Gender Equality for the 18th year and Top Employer for the 12th year.

Our vision is to Be the Global Leader in Beverages and Convenient Foods by Winning with PepsiCo Positive (pep+), a strategic transformation focusing on sustainability and creating value responsibly. For more information, visit www.pepsico.com.

Responsibilities

We are seeking a dynamic and results-driven Telesales Team Manager to lead our team of 12 members, including 10 Telesales Account Managers, 1 Sales Support, and 1 Key Account Manager. The successful candidate will drive team performance to meet and exceed KPIs such as net revenue, order conversion, and customer retention. The role involves fostering a motivating and engaging team environment.

This fast-paced role is within the Away From Home Team, focusing on our direct-to-customer delivery model, which is strategic for our channel. The focus will be on winning with independent outlets for brands like Walkers, Quaker, and especially Pipers Premium Crisp.

• Team Leadership: Manage, mentor, and motivate the telesales team to achieve targets.
• Performance Management: Monitor and evaluate team performance, providing feedback and coaching for continuous improvement.
• KPI Achievement: Drive the team to meet and exceed sales KPIs.
• Sales Strategy: Develop and implement strategies to maximize revenue, customer satisfaction, and retention.
• Training and Development: Identify training needs and organize sessions to enhance team skills.
• Customer Relationship Management: Maintain strong relationships with key accounts to ensure high customer satisfaction.
• Reporting: Prepare and present regular performance reports to senior management.
• Collaboration: Work closely with Marketing, Logistics, Supply Chain, and Finance departments to align strategies.

Qualifications

• Proven experience as a Telesales Manager or similar role.
• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• Ability to analyze sales metrics and performance data.
• Proficiency in CRM software and Microsoft Office Suite.
• Strong problem-solving skills and ability to work under pressure.

Salary & Benefits:

• Competitive salary
• Company mobile phone and laptop
• Regular sales incentives
• Competitive Pension Scheme
• Paid annual leave
• Free on-site parking
• Staff discount shop
• Subsidized Canteen

We are an equal opportunity employer and value diversity. We comply with the Equality Act 2010 and do not discriminate based on age, pregnancy, marital status, religion, sex, gender identity, disability, or race.