Telesales Manager

2i Recruit Ltd; Godalming; On-site; GBP 40,000 - 55,000; Full time

Benefits offered by this job

£12,000 OTE annual bonus paid quadrily

20 days holiday + statutory holidays

Birthday day off + Christmas days

Professional development and careerop

Exposure to senior leadership

Internationally recognised business

Job summary

2i Recruit Ltd is actively seeking a dynamic Telesales Manager to lead, motivate and develop the internal sales and customer service function. You will manage a team of Sales Representatives and Sales Order Administrators, driving performance and delivering outstanding service.

The successful candidate will be a hands-on people manager, setting clear expectations, managing KPIs and shaping a high-performance culture. Change management and continuous improvement will be key to future growth.

Qualifications

• Proven leadership experience within a B2B, technical or engineering-led environment.
• Strong knowledge of sales administration and order management processes.
• Excellent leadership, communication and decision-making skills.
• Highly organised, analytical and able to manage multiple priorities.
• Customer-focused with a proactive, continuous improvement mindset.
• Experience with ERP systems, ideally Microsoft Dynamics Business Central.

Responsibilities

• Lead, motivate and develop a team of Inside Sales Representatives and Sales Order Administrators.
• Set and manage team KPIs, objectives and performance standards.
• Drive sales activity, customer engagement and lead conversion through a target-focused culture.
• Monitor performance, providing coaching, feedback and development opportunities.
• Oversee the sales order process from quotation through to fulfilment and delivery.
• Ensure quotations and orders are processed accurately and within agreed service levels.
• Manage workloads, order backlogs and team priorities effectively.
• Handle escalated customer enquiries, pricing discussions and delivery issues.
• Identify and implement process improvements to enhance efficiency and customer experience.
• Maintain high standards of customer service and build strong customer relationships.
• Monitor key sales metrics, customer retention and operational performance.
• Produce and analyse performance reports, using data to drive continuous improvement.
• Collaborate with senior leadership on business improvement initiatives and projects.
• Represent the Inside Sales function in management and cross-functional meetings.

Skills

Leadership

Sales leadership

People management

Communication

Analytical thinking

Customer focus

Tools

Microsoft Dynamics Business Central

CRM systems

Microsoft Office

ERP knowledge

Job description

Our client is seeking a dynamic, commercially driven Telesales Manager to lead, motivate and develop their internal sales and customer service function.

This is an exciting opportunity for an experienced sales leader who thrives on targets, performance and change. You will be responsible for managing and motivating a team of Sales Representatives and Sales Order Administrators, driving commercial performance while ensuring customers receive an outstanding level of service.

The successful candidate will be a hands-on people manager, comfortable setting clear expectations, managing KPIs and creating a high-performance culture. You will also play a key role in change management, process improvement and developing the team for future growth.

Company Benefits:

• £12,000 OTE annual bonus paid quarterly.
• Annual holiday of 20 working days per annum plus statutory holidays.
• 1 extra day for your birthday and 3 extra days at Christmas, given at the company’s discretion.
• Ongoing professional development and career progression opportunities.
• Direct exposure to senior leadership and strategic decision-making.
• Chance to work within a technically focused and internationally recognised distribution business.

Key Responsibilities:

• Lead, motivate and develop a team of Inside Sales Representatives and Sales Order Administrators.
• Set and manage team KPIs, objectives and performance standards.
• Drive sales activity, customer engagement and lead conversion through a target-focused culture.
• Monitor performance, providing coaching, feedback and development opportunities.
• Oversee the sales order process from quotation through to fulfilment and delivery.
• Ensure quotations and orders are processed accurately and within agreed service levels.
• Manage workloads, order backlogs and team priorities effectively.
• Handle escalated customer enquiries, pricing discussions and delivery issues.
• Identify and implement process improvements to enhance efficiency and customer experience.
• Maintain high standards of customer service and build strong customer relationships.
• Monitor key sales metrics, customer retention and operational performance.
• Produce and analyse performance reports, using data to drive continuous improvement.
• Collaborate with senior leadership on business improvement initiatives and projects.
• Represent the Inside Sales function in management and cross-functional meetings.

Experience & Skills Required:

• Proven leadership experience within a B2B, technical or engineering-led environment.
• Strong knowledge of sales administration and order management processes.
• Excellent leadership, communication and decision-making skills.
• Highly organised, analytical and able to manage multiple priorities.
• Customer-focused with a proactive, continuous improvement mindset.
• Experience with ERP systems, ideally Microsoft Dynamics Business Central.
• Strong IT skills, including Microsoft Office, CRM and ERP systems.