Sales and Customer Representative

MTrec Ltd; Jarrow; On-site; GBP 24,000 - 34,000; Full time

Benefits offered by this job

Competitive salary

Generous bonus structure

Long term opportunity

Excellent progression opportunities

Excellent training provided

Friendly and supportive working enviro

Immediate start date available

Job summary

MTrec Commercial is seeking an experienced Sales & Customer Representative to join their team on a full-time basis. The role blends day-to-day customer order management with outbound business development to grow sales while delivering excellent service.

The successful candidate will handle inquiries, process orders in Sage, and maintain accurate records while supporting the wider Customer Service team during peak periods. A proactive, customer-focused attitude is essential.

Qualifications

• Excellent communication and interpersonal skills required.
• Organised and able to manage multiple priorities.
• Target driven with a proactive sales mindset.
• Confident on the phone and in handling customers.

Responsibilities

• Handle customer enquiries via email inbox and respond promptly.
• Process sales orders accurately within Sage and issue confirmations.
• Maintain customer records and backorder statuses; update lead times.
• Outreach to new customers and opportunities to generate sales.
• Record customer interactions and support campaigns and promotions.
• Support the wider Customer Service team during busy periods.

Skills

Excellent communication

Highly organised

Self-motivated

Target driven

Confident telephone manner

Strong customer service

Good IT skills

Office administration

Multitasking

Team collaboration

Tools

Sage

Job description

Rewards & Benefits on Offer;

• Competitive salary
• Generous bonus structure
• A long term and opportunity
• Excellent progression opportunities
• Excellent training provided
• Friendly and supportive working environment
• Immediate start date available

The Company you will be working with;

MTrec Commercial are proudly representing our prestigious client on their search for an experienced Sales & Customer Representative to join their team on a full time basis to provide excellent customer service whilst actively supporting the growth of the business through proactive sales activity. The role combines day-to-day customer order management with outbound business development, ensuring customers receive outstanding service whilst identifying opportunities to generate new business and increase sales.

The Role you will be doing;

Customer Service

• Respond promptly to customer enquiries received via the customer service email inbox.
• Process customer sales orders accurately within Sage.
• Issue order confirmations and maintain accurate customer records.
• Add outstanding orders to the Production backorder
• Proactively communicate changes to lead times and delivery schedules.
• Expedite customer orders and liaise with Production, Purchasing and Warehouse departments to provide accurate updates.
• Provide customers with Technical Data Sheets, Safety Data Sheets and other product information as required.
• Maintain excellent communication with customers throughout the order fulfilment process.
• Support the wider Customer Service team during periods of high workload.

Telesales

• Make outbound calls to existing and prospective customers to introduce products and services.
• Generate new sales opportunities through proactive prospecting.
• Build and maintain strong customer relationships through regular contact.
• Manage the sampling approval process from initial enquiry through to commercial order.
• Maintain an active sales pipeline and follow up opportunities in a timely manner.
• Work towards agreed sales activity and revenue targets.
• Identify opportunities to increase sales within existing customer accounts.
• Record customer interactions and sales activity accurately within company systems.
• Support sales campaigns, promotions and new product launches.

System Responsibilities

• Support the implementation, maintenance and continual improvement of the Integrated Management System.
• Promote compliance with ISO 9001, company procedures and customer requirements.
• Support achievement of departmental KPIs and business objectives.
• Maintain accurate customer records and documentation.
• Promote a culture of quality, customer focus and continual improvement.
• Process customer orders in accordance with company procedures.
• Communicate directly with customers regarding order status and lead times.
• Escalate customer concerns, complaints or commercial issues where appropriate.
• Prioritise workload to ensure customer expectations and business targets are achieved.

About You;

Essential

• Excellent communication and interpersonal skills.
• Highly organised with excellent time management.
• Self-motivated and target driven.
• Confident telephone manner.
• Strong customer service skills.
• Good IT skills, including Microsoft Office.
• Ability to perform office-based administrative and customer service duties.
• Ability to use computer and telephone systems for prolonged periods.
• Ability to communicate effectively with customers and colleagues.
• Ability to access warehouse and production areas safely when required.
• Ability to manage multiple priorities in a fast-paced environment.
• Professional, positive and enthusiastic attitude.

Desirable

• Previous experience in a sales, telesales or customer service role.
• Experience using Sage or a similar ERP system.
• Experience working within a manufacturing or industrial environment.
• Proven ability to achieve sales targets or KPIs.