Telesales Executive - Energy & Broadband Sales

Talent Finder; Chester; Sur place; GBP 24 000 - 42 000; Plein temps

Avantages offerts par ce poste

Competitive base salary

Uncapped commission

28 days holiday

Pension plan

Career progression

Wellbeing programme

Résumé du poste

Money Expert in Chester is seeking a Telesales Executive to contact warm leads researching energy and broadband options. You will discuss competitive packages and guide customers to suitable plans with no cold calling.

Join a target-driven team with full training, a base salary plus uncapped commissions. Benefits include pension, 28 days holiday, and clear progression paths within a supportive environment.

Qualifications

• Strong fact-finding and problem-solving skills.
• Excellent communication skills.
• Target-driven with a commitment to delivering excellent customer service.
• Comfortable working in a fast-paced, performance-driven environment.
• Ability to build strong relationships with customers and colleagues.
• Understanding of GDPR and maintaining high call quality standards.
• Strong persuasion, negotiation and objection-handling skills.
• Previous experience in telesales, sales or customer service beneficial.

Responsabilités

• Contact potential and existing customers to discuss energy and broadband packages.
• Speak with warm leads who requested information.
• Understand customer needs and recommend suitable products.
• Evaluate satisfaction and suggest alternatives if needed.
• Meet and exceed targets; respond to inquiries and handle objections.
• Maintain a high standard of customer service.

Connaissances

Fact-finding

Communication

Target driven

Customer service

Relationship building

GDPR knowledge

Negotiation

Telesales

Description du poste

Telesales Executive - Energy & Broadband Sales

Telesales Executive – Energy & Broadband Sales – NO COLD CALLING - Training Provided

Location:Chester

Working Pattern: The role operates on a 6-week rotating shift pattern:

Week 1: Monday 8:30 am–5:30 pm | Tuesday–Thursday 8:30 am–5:00 pm | Friday 9:00 am–5:00 pm

Week 2: Monday 9:30 am–6:30 pm | Tuesday–Thursday 9:30 am–6:00 pm | Friday 8:30 am–4:30 pm

Week 3: Monday 9:00 am–6:00 pm | Tuesday–Thursday 9:00 am–5:30 pm | Friday 9:00 am–5:00 pm

Week 5: Monday 8:30 am–5:30 pm | Tuesday–Thursday 8:30 am–5:00 pm | Friday 9:00 am–5:00 pm

Week 6: Monday 9:30 am–6:30 pm | Tuesday–Thursday 9:30 am–6:00 pm | Friday 8:30 am–4:30 pm

The 6-week shift cycle then repeats.

About Us

Money Expert is an independent comparison company based in Chester, and we’re expanding our team. We’re looking for enthusiastic and driven Sales Agents to join our vibrant call centre.

You’ll be working with warm leads generated by customers who research their energy or broadband options online and request callbacks — no cold calling involved.

If you’re someone who enjoys talking to people, building relationships, and thrives in a target-driven environment, we want to hear from you. We’re looking for confident, outgoing individuals who can engage customers and deliver results.

Previous sales experience is desirable but not essential. We welcome candidates from a range of backgrounds, including hospitality, retail, estate agency, call centres, recruitment, fundraising and customer service. If you have excellent communication skills, enjoy persuading and negotiating, can handle objections and remain resilient in a target-driven environment, we want to hear from you.

Requirements

• Strong fact-finding and problem-solving skills
• Excellent communication skills
• Target-driven with a commitment to delivering excellent customer service
• Comfortable working in a fast-paced, performance-driven environment
• Ability to build strong relationships with customers and colleagues
• Motivated, outgoing, and a positive influence on team morale
• Understanding of GDPR and maintaining high call quality standards
• Strong persuasion, negotiation and objection-handling skills, with the resilience to work towards targets
• Previous experience in telesales, sales, customer service, outbound calling or a call centre environment
• Experience within hospitality, retail, estate agency, recruitment, fundraising or other customer-facing roles
• Experience selling energy, broadband, TV, or comparison-based products

The Role

As a Telesales Executive, you will be responsible for contacting potential and existing customers to discuss competitive energy and broadband packages.

Your responsibilities will include:

• Speaking with warm leads from customers who have requested information
• Understanding customer needs and recommending suitable products and services
• Evaluating customer satisfaction with their current provider and suggesting alternatives if needed
• Consistently meeting and exceeding set targets and objectives
• Responding to customer enquiries and addressing objections
• Maintaining a high standard of customer service

What We Offer

• Competitive base salary with uncapped commission, plus performance-based increases
• Team outings, regular competitions, and spot prizes
• Referral bonuses
• 28 days holiday (including bank holidays), pro rata for part-time, plus an additional day per year of service
• Rapid career progression opportunities (all Sales Managers and Trainers have been promoted internally)
• Continuous support and training
• Company pension plan
• Wellness & Wellbeing programme for you and your family
• Cycle to work scheme
• Christmas and New Year shutdown
• Additional personalised benefits

At Money Expert, we are committed to providing equal opportunities for all. We welcome applications from candidates of all backgrounds and ensure a fair and inclusive hiring process. We evaluate candidates based on their skills and potential, regardless of gender, ethnicity, sexual orientation, or disability status.

Your data will be handled in line with GDPR.