Telesales Executive

MPL Site Service (Heathrow) Limited; Southampton; On-site; GBP 22,000 - 35,000; Full time

Benefits offered by this job

Commission scheme

Training and product knowledge support

Supportive team environment

Job summary

MPL Site Service (Heathrow) Limited is seeking a proactive Telesales Executive to join our twenty-year-old interior fit-out joinery manufacturing business with a £60m turnover. This role focuses on developing new business and building lasting relationships with trade customers, promoting timber joinery, architectural joinery and metalwork products.

You will work with builders, developers, architects and other commercial clients, driving revenue, following up quotations and targets, and

Qualifications

• Previous telesales, internal sales or business development experience.
• Excellent telephone manner and strong communication skills.
• Confident, persuasive and customer-focused approach.
• Ability to identify sales opportunities and convert enquiries into orders.
• Good organisational skills and ability to manage own workload.
• Target-driven with a strong desire to succeed.
• Competent IT skills and experience using CRM systems or sales databases.
• Ability to build rapport and develop long-term commercial relationships.
• Experience in joinery, building products, construction, manufacturing, architectural ironmongery or metalwork would be an advantage.

Responsibilities

• Proactively contact potential customers by telephone to generate new sales opportunities.
• Develop new business through outbound calling, lead generation and follow-up enquiries.
• Build and maintain strong relationships with existing customers to encourage repeat business.
• Promote our range of joinery and metalwork products, identifying solutions to meet customers’ requirements.
• Follow up quotations, enquiries and outstanding leads to maximise conversion rates.
• Identify opportunities to cross-sell and upsell products and services.
• Maintain accurate customer records, sales activity and pipeline information.
• Work closely with estimating, production and sales teams to ensure customer requirements are understood and delivered.
• Achieve agreed sales targets and contribute to the company’s overall growth.
• Provide a professional, helpful and responsive service to customers throughout the sales process.

Skills

Telesales experience

Phone communication

Customer-focused

Sales opportunity identification

Time management

Target-driven

CRM software

Building rapport

Tools

CRM systems

Sales databases

Job description

We are looking for a proactive, confident and commercially minded Telesales Executive to join an established twenty year old £60m turnover inmterior fit out joinery manufacturing company.

This is an exciting opportunity for a motivated sales professional to develop new business, build lasting customer relationships and generate sales across our range of timber joinery, architectural joinery and metalwork products.

Working with trade customers, builders, contractors, developers, architects and other commercial and retail clients, you will play a key role in driving revenue, identifying new opportunities and promoting our products and manufacturing capabilities.

Key Responsibilities

• Proactively contact potential customers by telephone to generate new sales opportunities.
• Develop new business through outbound calling, lead generation and follow-up enquiries.
• Build and maintain strong relationships with existing customers to encourage repeat business.
• Promote our range of joinery and metalwork products, identifying solutions to meet customers’ requirements.
• Follow up quotations, enquiries and outstanding leads to maximise conversion rates.
• Identify opportunities to cross-sell and upsell products and services.
• Maintain accurate customer records, sales activity and pipeline information.
• Work closely with the estimating, production and sales teams to ensure customer requirements are understood and delivered.
• Achieve agreed sales targets and contribute to the company’s overall growth.
• Provide a professional, helpful and responsive service to customers throughout the sales process.

About You

We are looking for someone who is enthusiastic about sales, confident on the telephone and motivated by achieving results.

Ideally, you will have:

• Previous telesales, internal sales or business development experience.
• Excellent telephone manner and strong communication skills.
• A confident, persuasive and customer-focused approach.
• The ability to identify sales opportunities and convert enquiries into orders.
• Good organisation skills and the ability to manage your own workload.
• A target-driven attitude with a strong desire to succeed.
• Competent IT skills and experience using CRM systems or sales databases.
• The ability to build rapport with customers and develop long-term commercial relationships.

Experience in joinery, building products, construction, manufacturing, architectural ironmongery or metalwork would be a distinct advantage. However, we would also welcome applications from strong telesales candidates who are keen to learn about our products and industry.

What We Offer

• Competitive salary with an attractive commission or bonus structure.
• The opportunity to develop your sales career within an established manufacturing business.
• Training and product knowledge support.
• A varied role with the opportunity to develop your own customer base.
• A supportive team environment.
• The opportunity to make a tangible contribution to the company’s continued growth.