Telesales Executive

Well Pharmacy; Redditch; Sur place; GBP 20 000 - 32 000; Plein temps

Résumé du poste

Bestway Healthcare is seeking a confident Telesales Executive to support independent pharmacies across the UK. In this role you will handle inbound and outbound calls, take orders, identify sales opportunities and help pharmacies access products they need.

You'll join a busy team, maintain accurate records, upsell offers, and collaborate with Field Sales. Hours are Monday to Friday, 10:30am to 6:30pm, with a focus on delivering excellent service and building lasting customer relationships.

Qualifications

• Telephone-based customer service or telesales experience.
• Strong communication and interpersonal skills.
• Professional and confident telephone manner.
• Excellent problem-solving and organisational skills.
• Ability to build relationships with customers and internal stakeholders.

Responsabilités

• Handle inbound calls from pharmacy customers and process orders.
• Proactively contact pharmacies to generate orders.
• Promote offers and upsell products.
• Prepare and distribute pharmacy price lists.
• Provide stock availability and product support.
• Support Field Sales with customer insights.
• Monitor transactions and investigate unusual purchasing activity.
• Assist with distribution queries and complaints.
• Support product recall activities when required.
• Maintain accurate customer records.

Connaissances

Telesales

Customer service

Communication

Relationship building

Outils

CRM systems

Microsoft Office

Description du poste

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At Bestway Healthcare, our Telesales Executives play a key role in supporting independent pharmacies across the UK. You'll be responsible for building strong customer relationships, taking orders, identifying sales opportunities and helping pharmacies access the products they need.

This is a varied role combining both inbound and outbound calls, with most conversations focused on existing customers and warm leads. With limited cold calling, it's an excellent opportunity for someone who enjoys commercial conversations, delivering great customer service and building long-term customer relationships.

We're looking for a confident communicator with previous telesales, sales or customer service experience who enjoys working in a fast-paced environment and takes pride in delivering excellent service.

Hours: Monday to Friday, 10:30am to 6:30pm

Main Responsibilities

• Handle inbound calls from pharmacy customers and process orders accurately.
• Proactively contact pharmacies from allocated call lists to generate orders and strengthen customer relationships.
• Promote special offers, new products and upselling opportunities to maximise sales.
• Prepare and distribute pharmacy price lists at the beginning of each month.
• Provide stock availability and product support to key customer accounts.
• Support Field Sales Representatives by providing customer and market insights.
• Monitor transactions and investigate any unusual purchasing activity.
• Assist with the investigation and resolution of distribution-related queries and complaints.
• Support product recall activities when required.
• Maintain accurate customer records and ensure all interactions are recorded appropriately.

The Ideal Candidate

To be successful in this role, you'll have previous experience in a telephone-based customer service, telesales or sales role and be comfortable building relationships over the phone.

You'll also have:

• Excellent communication and interpersonal skills.
• A professional and confident telephone manner.
• Strong customer service skills and a proactive approach to problem-solving.
• Good attention to detail and organisational skills.
• The ability to build effective relationships with both customers and internal stakeholders.
• Strong IT skills, including experience using Microsoft Office and CRM or internal business systems

Bestway Healthcare is proud to be a diverse and inclusive employer. If you have any specific requirements, we’ll do everything we can to support you. Whether it is to find a pharmacy that is accessible, or if it is a part time position you are looking for, we can help find the role that is right for you. If you need us to make any reasonable adjustments to our recruitment process, we will be happy to accommodate you

Please be aware that due to the high number of applications we receive it may not be possible for us to provide an outcome to all applicants. If you are not contacted within 28 days of your submission unfortunately you will have been unsuccessful.

About The Company

With the purpose of improving the lives of our patients and customers, Bestway Healthcare supports communities across the United Kingdom and Ireland through an extensive network of community pharmacies and pharmaceutical wholesale depots.

Our wholesale business unit operates two pharmaceutical wholesale brands, Lexon and Bestway Medhub which combined support over 5,000 independent community pharmacy contractors, processing over 100m packs of medication every year making us the 4th largest pharmaceutical wholesaler in the United Kingdom. Our wholesale business unit also operates a leading appliance wholesaler, Wardle’s, a generic supplier Key Pharmaceuticals. We operate from 3 distribution centres with a fleet of vans delivering to independent pharmacies & directly to the most vulnerable patients every day.