Pharma Telesales Executive - UK Pharmacy Orders & Growth

Well; Redditch; On-site; GBP 20,000 - 32,000; Full time

Job summary

Bestway Healthcare is seeking a confident Telesales Executive to support independent pharmacies across the UK. In this role you will handle inbound and outbound calls, take orders, identify sales opportunities and help pharmacies access products they need.

You'll join a busy team, maintain accurate records, upsell offers, and collaborate with Field Sales. Hours are Monday to Friday, 10:30am to 6:30pm, with a focus on delivering excellent service and building lasting customer relationships.

Qualifications

• Telephone-based customer service or telesales experience.
• Strong communication and interpersonal skills.
• Professional and confident telephone manner.
• Excellent problem-solving and organisational skills.
• Ability to build relationships with customers and internal stakeholders.

Responsibilities

• Handle inbound calls from pharmacy customers and process orders.
• Proactively contact pharmacies to generate orders.
• Promote offers and upsell products.
• Prepare and distribute pharmacy price lists.
• Provide stock availability and product support.
• Support Field Sales with customer insights.
• Monitor transactions and investigate unusual purchasing activity.
• Assist with distribution queries and complaints.
• Support product recall activities when required.
• Maintain accurate customer records.

Skills

Telesales

Customer service

Communication

Relationship building

Tools

CRM systems

Microsoft Office

Job description

Bestway Healthcare is seeking a confident Telesales Executive to support independent pharmacies across the UK. In this role you will handle inbound and outbound calls, take orders, identify sales opportunities and help pharmacies access products they need.

You'll join a busy team, maintain accurate records, upsell offers, and collaborate with Field Sales. Hours are Monday to Friday, 10:30am to 6:30pm, with a focus on delivering excellent service and building lasting customer relationships.