Pharmacy Telesales Pro: Drive Orders & Build Relationships

Wells & Co.; Redditch; On-site; GBP 25,000 - 34,000; Full time

Job summary

Bestway Healthcare is seeking a telesales executive to support independent pharmacies across the UK from Redditch. You will handle inbound orders, make proactive outbound calls and build lasting relationships with customers, delivering excellent service and identifying sales opportunities.

In this role you will promote offers, manage CRM records, and collaborate with Field Sales to provide market insights. Experience in telephone-based sales or customer service is essential, with strong

Qualifications

• Experience in telephone-based customer service or telesales.
• Strong communication and problem-solving abilities.
• Ability to build relationships over the phone.

Responsibilities

• Handle inbound calls from pharmacy customers and process orders accurately.
• Proactively contact pharmacies from allocated call lists to generate orders and strengthen customer relationships.
• Promote special offers, new products and upselling opportunities to maximise sales.
• Prepare and distribute pharmacy price lists at the beginning of each month.
• Provide stock availability and product support to key customer accounts.
• Support Field Sales Representatives by providing customer and market insights.
• Monitor transactions and investigate any unusual purchasing activity.
• Assist with the investigation and resolution of distribution-related queries and complaints.
• Support product recall activities when required.
• Maintain accurate customer records and ensure all interactions are recorded appropriately.

Skills

Telesales experience

Excellent communication

Telephone manner

CRM experience

Organisational skills

Tools

CRM software

MS Office

Job description

Bestway Healthcare is seeking a telesales executive to support independent pharmacies across the UK from Redditch. You will handle inbound orders, make proactive outbound calls and build lasting relationships with customers, delivering excellent service and identifying sales opportunities.

In this role you will promote offers, manage CRM records, and collaborate with Field Sales to provide market insights. Experience in telephone-based sales or customer service is essential, with strong