Telesales / Appointment Setter (Cold Outbound)

Solar Panels London (SPL) Limited; Greater London; On-site; GBP 26,000 - 32,000; Full time

Job summary

Solar Panels London is recruiting for a Telesales / Appointment Setter (Cold Outbound) to work office-based in London. You will handle high-volume outbound calls, qualify prospects, overcome objections, and book attended appointments for solar consultants.

Role is full-time, Monday–Friday 10am–6pm, with a 40-hour work week at our London office. £14 per hour, annual gross equivalent about £29,120; no remote work. Strong communication and CRM use are essential.

Qualifications

• Proven outbound telesales / appointment setting experience (minimum 2 years).
• Fluent English (spoken and written) with a confident phone manner.
• CRM experience preferred.

Responsibilities

• Make high-volume outbound calls to homeowners from provided leads/data.
• Deliver a strong opener and control the call.
• Qualify prospects (homeownership, decision maker, timeframe, motivation).
• Handle objections (e.g. “send info”, “not interested”, “already got quotes”).
• Book qualified appointments for solar consultants.

Skills

Outbound telesales

Appointment setting

Objection handling

KPI-driven

CRM experience

Fluent English

Tools

CRM software

Job description

Telesales / Appointment Setter (Cold Outbound) – Office Based (London)

£14 per hour | Full-time | Monday–Friday, 10am–6pm

Office-based (London) – No remote

Solar Panels London is a fast-growing, family-run solar company helping homeowners reduce energy bills with solar + battery solutions. We’re hiring a strong outbound appointment setter who can cold call, qualify, handle objections, and book attended appointments.

IMPORTANT – Please Read

This is a cold outbound calling role. If your experience is mainly inbound calls / warm enquiries / customer service, this role is not a fit.

What You’ll Be Doing

• Making high-volume outbound calls to homeowners from provided leads/data
• Delivering a strong opener and controlling the call
• Qualifying prospects (homeownership, decision maker, timeframe, motivation)
• Handling objections (e.g. “send info”, “not interested”, “already got quotes”)
• Booking qualified appointments for our solar consultants
• Updating the CRM accurately with outcomes and notes
• Working to daily/weekly targets (quality + attendance matter)

What We’re Looking For (Non-Negotiable)

• Proven outbound telesales / appointment setting experience (minimum 2 years)
• Confident objection handling and ability to close for the appointment
• Comfortable being measured on KPIs (dials, conversations, appointments, show rate)
• Reliable, coachable, consistent work ethic
• CRM experience preferred
• Fluent English (spoken and written) with a confident phone manner

Typical Expectations (KPI-led)

• Dials/day: 300–400
• Meaningful conversations/day: 30–60 depending on data quality
• Focus is qualified + attended appointments, not just bookings

Pay, Hours & Location

• £14 per hour (no commission)
• 40 hours/week (10:00am–6:00pm, Monday–Friday)
• Office-based in London NW10 9SB (no remote)
• Annual equivalent: £29,120 gross/year (40 hrs/week, 52 weeks)

Ability to commute/relocate: London NW10 9SB – you must be able to reliably commute or plan to relocate before starting work (required).

Job Type: Full-time

Work Location: In person