Telesales Agent

Biffa Waste Services; Barlborough; On-site; GBP 23,000 - 28,000; Full time

Job summary

Belt the drum for Biffa Waste Services as a Telesales Agent in Barlborough. You’ll generate new business, understand client needs, and guide customers to the right waste management solutions while hitting sales targets.

You’ll maintain a strong sales pipeline, record interactions in the CRM, and collaborate with teams to ensure a smooth customer journey. A confident communicator with tenacity will thrive here.

Qualifications

• Previous experience in a telesales, sales, or customer-facing role.
• Ability to communicate clearly and listen effectively.
• Self-motivated with a positive, target-driven attitude.
• Good organisational skills and attention to detail.
• Comfortable using CRM systems and MS Office.

Responsibilities

• Generate new business through outbound telephone prospecting.
• Identify customer needs and provide tailored waste and recycling solutions.
• Build and maintain a healthy sales pipeline using our CRM system.
• Convert enquiries into profitable new business while meeting individual sales targets.
• Develop strong relationships with prospective customers and provide a professional, consultative sales experience.
• Accurately record customer interactions and sales activity.
• Work collaboratively with colleagues across the business to ensure a smooth customer journey.
• Keep up to date with our products, services and industry developments.

Skills

Telesales

Sales

CRM

Target-driven

Communication

Organisational skills

MS Office

Tools

CRM systems

Microsoft Office

Job description

Telesales Agent

Barlborough

£25,174.00 + £7,800 OTE

About the role

We're looking for a motivated and enthusiastic Telesales Agent to join our growing sales team. You'll be responsible for generating new business opportunities, building relationships with prospective customers, and helping businesses find the right waste management and recycling solutions.

This is an exciting opportunity for someone who enjoys speaking with customers, thrives on achieving targets, and wants to develop a successful career in sales within a market-leading business.

Your Core Responsibilities

• Generate new business through outbound telephone prospecting.
• Identify customer needs and provide tailored waste and recycling solutions.
• Build and maintain a healthy sales pipeline using our CRM system.
• Convert enquiries into profitable new business while meeting individual sales targets.
• Develop strong relationships with prospective customers and provide a professional, consultative sales experience.
• Accurately record customer interactions and sales activity.
• Work collaboratively with colleagues across the business to ensure a smooth customer journey.
• Keep up to date with our products, services and industry developments.

Our Essential Requirements

• Previous experience in a telesales, sales, or customer-facing role.
• A confident and professional telephone manner.
• Strong communication and listening skills.
• Self-motivated with a positive, target-driven attitude.
• Excellent organisational skills and attention to detail.
• Ability to build rapport quickly and overcome objections confidently.
• Comfortable using CRM systems and Microsoft Office applications.
• A resilient approach with the determination to achieve and exceed targets.

Changing the way people think about waste.

At Biffa, we love working with waste. Whether we’re turning it into sustainable power, finding new ways to recycle it or simply keeping it off the streets, we believe every day is an opportunity to improve the lives of millions. It’s a view that’s shared by our 11,500+ people around the country, who trust us to provide them with a career that’s always rewarding, often challenging, but never dull. And it’s why we’re the UK’s No. 1 choice for business waste management.

Dedicated to diversity.

Being inclusive is core to our culture at Biffa; we believe different ideas, perspectives and backgrounds are key to developing a creative and effective working environment that represents our communities and generates the best outcomes for colleagues, customers and stakeholders, which is why you’ll find us championing diversity, equity and inclusion at every turn.