Telephonist / Receptionist

JCT600; Sheffield; On-site; GBP 26,000 - 29,000; Full time

Benefits offered by this job

Annual leave 34–38 days

Life assurance

Pension

Training & development

Car servicing discounts

Cycle-to-work

Gym discounts

Referral scheme

Job summary

JCT600 is hiring a Telephonist/Receptionist for the Audi Sheffield dealership. The role involves managing a busy front desk, handling incoming calls and greeting visitors to reflect the brand's high standards of service.

The position requires a warm, proactive approach and a strong focus on customer experiences. The rota includes weekdays and weekend shifts, with several benefits offered by the company.

Qualifications

• Excellent communication skills for interactions with customers and colleagues.
• Professional, welcoming presence at all times.
• Ability to manage multiple tasks in a busy reception environment.

Responsibilities

• Provide a warm, professional welcome to all visitors on site.
• Handle incoming calls promptly and connect to the right department.
• Use email and databases to record messages and distribute them accurately.
• Monitor the switchboard and outgoing calls to track enquiry levels.
• Assist customers on-site, offering refreshments and assistance where appropriate.

Skills

Excellent communication

Professional demeanor

Customer-focused

Job description

Telephonist / Receptionist - Audi Sheffield

Salary: £12.71 per hour

Rota to include: Monday to Friday 0800-1800 I Saturday 0830-1700 I Sunday 1200-1600

At JCT600, our Telephonist / Receptionist are the first impression of our brand - professional, welcoming, and dedicated to delivering exceptional customer experiences. Based at our dealership, you'll handle all incoming calls and greet visitors, ensuring every interaction reflects our high standards of service and professionalism.

This is a fast-paced, customer-facing role where your enthusiasm, energy, and commitment to service excellence will make every customer feel valued.

Day-to-day responsibilities

• Providing a warm and professional welcome to all visitors, ensuring they feel attended to and comfortable while on site.
• Managing incoming calls promptly and efficiently, connecting callers to the relevant person or department in line with brand standards.
• Using email and database systems to accurately record and distribute messages.
• Monitoring the switchboard and outgoing calls to track enquiry levels and maintain smooth communication.
• Supporting customers and visitors on-site, including offering refreshments and assistance where appropriate.

What we're looking for in a Telephonist / Receptionist:

• Excellent communication skills with the ability to build rapport and inspire confidence over the phone and in person.
• Enthusiastic, proactive, and professional, with a genuine passion for providing outstanding service.
• A customer-first mindset, always striving to deliver service above expectations.

What we offer:

• Comprehensive package
• Annual leave: 34 days including bank holidays, increasing to 36 days (5 years) and 38 days (10 years)
• Family support: Enhanced paid maternity and paternity leave
• Wellbeing & protection:Life assurance, pension, enhanced sickness cover
• Training & development: From foundation to advanced levels through brand partner training and best-in-class leadership development.
• Colleague car purchase scheme & servicing discounts
• Cycle-to-work and discounted gym schemes
• Referral scheme up to £1,000

Read more about our Employee Benefits - JCT600

Why JCT600?

• We've spent over 80 years building a business that values its people and their careers
• We pride ourselves on being rated highly by colleagues for engagement and inclusivity
• Our commitment to your growth is reflected in our "Life at JCT600" philosophy and seven colleague commitments

Inclusivity & Diversity

JCT600 Ltd is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

As part of our commitment to being an inclusive business, we're proud to be a Disability Confident employer.

We try our hardest to make JCT600 feel like a home from home for all of our colleagues. To us, that's a place where we can all feel supported to be our true selves every day and where our workforce represents the wonderful communities we serve.