Aftersales Customer Host

JCT600 Ltd; Sheffield; Hybrid; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Annual leave

Family support

Training & development

Cycle-to-work

Job summary

JCT600 Ltd is looking for an Aftersales Host to be the first impression of our brand at our dealership. You’ll welcome visitors, manage the aftersales journey, and ensure every interaction reflects our high standards of service.

This fast-paced, customer-facing role requires energy and commitment to service excellence, helping customers from arrival to departure and keeping them updated throughout their on-site journey.

Qualifications

• Excellent communication skills with the ability to build rapport and inspire confidence over the phone and in person.
• Enthusiastic, proactive and professional, with a genuine passion for providing outstanding service.
• A customer-first mindset, always striving to deliver service above expectations.

Responsibilities

• Providing a warm and professional welcome to all allocated aftersales visitors, ensuring they feel attended to and comfortable while on site.
• Managing contact with those customers by liaising promptly and efficiently, connecting relevant person or department in line with brand standards to fulfil that journey.
• Proper qualification and understanding of customer requirements and advise customers of predicted completion times and collection arrangements.
• Using email and database systems to accurately record and distribute messages and update contact preferences.
• Supporting customers and visitors on-site, including offering refreshments and assistance where appropriate.

Job description

At JCT600, our aftersales hosts are the first impression of our brand — professional, welcoming, and dedicated to delivering exceptional customer experiences. Based at our dealership, you’ll handle an allocated number of customers to concierge during their aftersales visit. You Will be ensuring every interaction reflects our high standards of service and professionalism and help process, communicate and keep the customer updated. You will effectively over-see the customer journey from arrival to departure.

This is a fast-paced, customer-facing role where your enthusiasm, energy, and commitment to service excellence will make every customer feel valued.

As a aftersales host your day-to-day will include:

• Providing a warm and professional welcome to all allocated aftersales visitors, ensuring they feel attended to and comfortable while on site.
• Managing contact with those customers by liaisingpromptly and efficiently, connecting relevant person or department in line with brand standards to fulfil that journey.
• Proper qualification and understanding of customer requirements and advise customers of predicted completion times and collection arrangements.
• Using email and database systems to accurately record and distribute messages and update contact preferences.
• Supporting customers and visitors on-site, including offering refreshments and assistance where appropriate.

What we’re looking for in a aftersales host:

• Excellent communication skills with the ability to build rapport and inspire confidence over the phone and in person.
• Enthusiastic, proactive, and professional, with a genuine passion for providing outstanding service.
• A customer-first mindset, always striving to deliver service above expectations.
  

What we offer:

• Annual leave:34 days including bank holidays, increasing to 36 days (5 years) and 38 days (10 years)
• Family support:Enhanced paid maternity and paternity leave
• Training & development:From foundation to advanced levels through brand partner training and best-in-class leadership development.
• Cycle-to-work and discounted gym schemes
• We’ve spent over 75 years building a business that values its people and their careers
• We pride ourselves on being rated highly by colleagues for engagement and inclusivity
• Our commitment to your growth is reflected in our “Life at JCT600 ” philosophy and seven colleague commitments

Inclusivity & Diversity

JCT600 Ltd is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

We try our hardest to make JCT600 feel like a home from home for all of our colleagues. To us, that’s a place where we can all feel supported to be our true selves every day and where our workforce represents the wonderful communities we serve.