Telephonist/Call Centre Administrator

NHS Jobs; Newcastle upon Tyne; Presencial; GBP 20.000 - 30.000; Jornada completa

Descripción de la vacante

Shifting Paradigms Ltd t/a British Nannies in Newcastle upon Tyne is seeking an administrator to join the NECTAR transport and retrieval call centre. You will perform daily admin tasks and manage calls from callers requiring transport resources.

You will respond to emergency and routine calls, using the database to connect callers with extensions, bleeps, pagers, mobiles and home numbers, and coordinate with relevant personnel as needed.

Responsabilidades

• Handle daily administrative tasks within the NECTAR administration call centre.
• Answer incoming calls, directing requests using the database and available resources.
• Respond to emergency calls and coordinate with the appropriate personnel.

Descripción del empleo

To work as part of an administration call centre team, responsible for the daily administrative activities of the North East & Cumbria Transport and Retrieval service. Answering all calls for NECTAR connecting calls to the callers requirements utilising the appropriate resources available via the database i.e. extensions, bleeps DECT, pagers mobiles and home numbers. To respond to all emergency calls and contact appropriate personnel.

Shifting Paradigms Ltd t/a British Nannies