Call Centre Administrator – 24/7 Shifts

Transformation Unit; Newcastle upon Tyne; Remote; GBP 23,000 - 28,000; Full time

Job summary

The Newcastle upon Tyne Hospitals NHS Foundation Trust is seeking a dedicated Telephonist/Call Centre Administrator (Band 2) to support NECTAR’s 24/7 transport and retrieval operations. This permanent, full-time role involves shift patterns that include days, nights and weekends, with a pro rata salary and a strong emphasis on patient confidentiality and accurate data handling.

You will answer calls, coordinate transfers, manage referrals, and liaise with clinical teams using multiple IT

Qualifications

• Good standard of education (GSCE or equivalent qualification / experience).
• Excellent telephone skills and ability to handle high-pressure situations.
• Ability to work with discretion and maintain confidentiality.

Responsibilities

• Answer NECTAR calls including patient referrals and general inquiries.
• Facilitate conference calls between professionals involved in patient transport.
• Monitor transport teams' locations and availabilities.
• Data management and completion of referral paperwork using IT systems.
• Collect regional and intensive care bed statuses.
• General office administration.

Skills

Communication

Discretion

Telephone skills

RSA typing

Education

GSCE or equivalent

Tools

IT systems

Job description

The Newcastle upon Tyne Hospitals NHS Foundation Trust is seeking a dedicated Telephonist/Call Centre Administrator (Band 2) to support NECTAR’s 24/7 transport and retrieval operations. This permanent, full-time role involves shift patterns that include days, nights and weekends, with a pro rata salary and a strong emphasis on patient confidentiality and accurate data handling.

You will answer calls, coordinate transfers, manage referrals, and liaise with clinical teams using multiple IT