24/7 NHS Call Centre Administrator (Telephonist)

The Newcastle upon Tyne Hospitals NHS Foundation Trust; Newcastle upon Tyne; On-site; GBP 21,000 - 27,000; Full time

Job summary

The Newcastle upon Tyne Hospitals NHS Foundation Trust is seeking a Telephonist/Call Centre Administrator to support the NECTAR transport and retrieval service. The role involves taking patient referrals, coordinating conference calls and monitoring transport team availability on a 24/7 basis.

Occasional night and weekend work is required with pro rata shifts (0730-2000 and 1930-0800). A strong emphasis on discretion, confidentiality and accurate data management is essential.

Qualifications

• Excellent telephone skills.
• RSA typing skills.
• Ability to communicate with the public and professionals at all levels.
• Good organisational and prioritisation abilities.

Responsibilities

• Answering calls for NECTAR and route to appropriate services.
• Facilitate conference calls between professionals involved in patient transport.
• Monitor locations and availabilities of transport teams.
• Data management and referral paperwork using IT systems.
• Collect regional bed statuses for the region and nationally.
• Carry out general office administration.

Skills

Communication

Discretion & Confidentiality

Diplomacy

Vocabulary

Professionalism

Education

GSCE or equivalent qualification / experience

Job description

The Newcastle upon Tyne Hospitals NHS Foundation Trust is seeking a Telephonist/Call Centre Administrator to support the NECTAR transport and retrieval service. The role involves taking patient referrals, coordinating conference calls and monitoring transport team availability on a 24/7 basis.

Occasional night and weekend work is required with pro rata shifts (0730-2000 and 1930-0800). A strong emphasis on discretion, confidentiality and accurate data management is essential.