NHS NECTAR Call Centre Administrator (Shift Work)

North Cumbria; Newcastle upon Tyne; Remote; GBP 23,000 - 28,000; Full time

Job summary

Newcastle Hospitals NHS Foundation Trust is seeking a dedicated Telephonist/Call Centre Administrator (Band 2) to join NECTAR. The role covers 37.5 hours per week with day, night and weekend shifts (0730-2000 and 1930-0800), and is based in Newcastle upon Tyne.

You will handle patient referrals, manage calls, and support transport coordination for medical transfers. Applicants should have a good standard of education and strong communication skills, with experience in fast-paced medical

Qualifications

• Good standard of education (GSCE or equivalent qualification / experience).
• Ability to work under pressure and cope in emergencies.
• Hospital knowledge helpful.

Responsibilities

• Answer calls for NECTAR and referrals.
• Facilitate conference calls among professionals.
• Monitor transport teams' locations and availabilities.
• Data management and completion of referral paperwork using IT systems.
• Collect regional and IC bed statuses.
• General office administration.

Skills

Communication

Discretion

Telephone skills

RSA typing

Professionalism

Education

GCSE or equivalent

Job description

Newcastle Hospitals NHS Foundation Trust is seeking a dedicated Telephonist/Call Centre Administrator (Band 2) to join NECTAR. The role covers 37.5 hours per week with day, night and weekend shifts (0730-2000 and 1930-0800), and is based in Newcastle upon Tyne.

You will handle patient referrals, manage calls, and support transport coordination for medical transfers. Applicants should have a good standard of education and strong communication skills, with experience in fast-paced medical