24/7 Clinical Support Call Centre Coordinator

North West Ambulance Service NHS Trust; Manchester; On-site; GBP 21,000 - 32,000; Full time

Job summary

North West Ambulance Service NHS Trust is seeking an experienced contact centre adviser to manage inbound calls from operational crews and direct them to appropriate services. The role involves coordinating transport and providing pathway options to ensure patient care is efficient and timely.

You will work alongside Paramedics, Nurses, Pharmacists and Mental Health Nurses in a 24/7 environment. Strong communication, multitasking and confidentiality are essential requirements for success.

Qualifications

• Good standard of education with English GCSE required.
• Call Centre experience is required.

Responsibilities

• Answer inbound calls from operational crews and arrange transport using contracted taxi companies.
• Provide information on contact details for alternative pathways to avoid hospital admissions.
• Follow a rolling 24/7 rota to ensure optimal service coverage.

Skills

Excellent communication

Multitasking

Data/Confidentiality

Independent work

Query escalation

Microsoft Office

Keyboard skills

Appearance/dress code

Education

English GCSE

Tools

Microsoft Office

Job description

North West Ambulance Service NHS Trust is seeking an experienced contact centre adviser to manage inbound calls from operational crews and direct them to appropriate services. The role involves coordinating transport and providing pathway options to ensure patient care is efficient and timely.

You will work alongside Paramedics, Nurses, Pharmacists and Mental Health Nurses in a 24/7 environment. Strong communication, multitasking and confidentiality are essential requirements for success.