24/7 Call Centre Administrator – Hospital Transport

Newcastle Hospitals; Newcastle upon Tyne; Remote; GBP 20,000 - 23,000; Full time

Job summary

The Newcastle upon Tyne Hospitals NHS Foundation Trust is seeking a dedicated Telephonist/Call Centre Administrator to join the NECTAR team, coordinating referrals and coordinating calls for patient transport across the North East & Cumbria. This role requires handling calls, data entry, and confidential information daily.

You will work across day and night shifts, including weekends, to cover 24/7 operations.

Qualifications

• Good standard of education (GSCE or equivalent qualification)
• Ability to work under pressure and cope in emergency situations
• Hospital knowledge and busy switchboard experience

Responsibilities

• Answering calls for NECTAR and routing to appropriate personnel
• Facilitating conference calls between professionals involved in patient transport
• Data management including collection of transport data and referral paperwork

Skills

Telephone skills

Discretion

Confidentiality

Communication

Education

GSCE or equivalent

Tools

IT systems

Job description

The Newcastle upon Tyne Hospitals NHS Foundation Trust is seeking a dedicated Telephonist/Call Centre Administrator to join the NECTAR team, coordinating referrals and coordinating calls for patient transport across the North East & Cumbria. This role requires handling calls, data entry, and confidential information daily.

You will work across day and night shifts, including weekends, to cover 24/7 operations.