Telephone Sales Executive

Vacancy; Mildenhall; On-site; GBP 24,000 - 36,000; Full time

Benefits offered by this job

Competitive salary

Performance bonus

Free on-site parking

Workplace pension

Collaborative environment

Senior management team

Nationwide client base

Impactful role

Job summary

Vacancy, based at our Head Office in Mildenhall, is seeking a confident Telesales Executive to engage with our nationwide hospitality client base.

You will re-engage lapsed customers, upsell products, and build long‑term relationships over the phone, turning conversations into opportunities within a supportive, target‑driven team.

You’ll enjoy a role that combines relationship building with proactive selling, smart CRM usage and collaboration with colleagues to maximise revenue.

Qualifications

• Experience in telesales or similar customer-focused sales role.
• Excellent communication and negotiation skills.
• Able to work to targets and manage own workload.
• Confident speaking to people at all levels and building rapport.

Responsibilities

• Engage lapsed and existing clients to re-engage them and identify opportunities.
• Maintain regular contact with client base and introduce relevant products and services.
• Upsell and increase customer spend per venue, identifying value-add opportunities.
• Build and nurture long-term relationships with hospitality clients across the UK.
• Follow up on warm leads and enquiries and convert into sales.
• Create new sales opportunities through proactive telephone contact.
• Maintain accurate customer records and activity in our CRM system.
• Collaborate with colleagues to maximise customer opportunities and revenue.

Skills

Telesales

Account management

Communication

Negotiation

Self-motivation

Organisation

Tools

CRM

Job description

Job Description

Telesales Executive

Mildenhall | Head Office

Are you someone who genuinely enjoys picking up the phone, having a great conversation and building relationships?

Were looking for an experienced and enthusiastic Telesales Executive to join our growing team, based at our Head Office in Mildenhall.

This is a fantastic opportunity for a confident, outgoing and commercially minded person who loves talking to people and knows how to turn a good conversation into a great business opportunity.

Youll be working alongside a wider team, each with their own areas of responsibility, while taking sole ownership of the telesales function. Your role will be key to re-engaging lapsed customers, increasing sales opportunities and growing revenue across our nationwide client base.

What will you be doing?

Your main focus will be on developing the relationships we already have and creating new opportunities from our existing client base.

Youll be responsible for:

• ?? Contacting lapsed and existing clients to re-engage them and identify opportunities to bring their business back.
• Making regular contact with our established client base and introducing relevant new products and services.
• Upselling and increasing customer spend per venue, identifying opportunities that genuinely add value to our clients.
• Building and nurturing long-term relationships with hospitality clients across the UK.
• Following up on warm leads and enquiries and converting opportunities into sales.
• Creating new sales opportunities through proactive telephone contact.
• Maintaining accurate customer records and activity using our CRM system.
• Working collaboratively with colleagues across the wider team to maximise customer opportunities.
• Helping to increase overall income and revenue through excellent customer engagement.

There will be some cold calling, but this is not a role built around endless cold lists. The biggest part of the job is having the confidence to pick up the phone, speak to people, build rapport and make things happen.

Who are we looking for?

Were looking for someone who is not afraid of the phone in fact, we want someone who enjoys it!

Youll ideally be an experienced telesales professional who is naturally outgoing, confident and comfortable speaking to people at all levels.

Youll be:

• Friendly, outgoing and personable
• A confident and engaging telephone communicator
• Experienced in telesales, account management or a similar customer-focused sales role
• Strong in communication, influencing and negotiation
• Commercially aware, with an eye for identifying sales opportunities
• Self-motivated, driven and enthusiastic
• Organised and able to manage your own workload
• Confident working independently while being part of a wider team
• Comfortable working to targets and under pressure
• Detail-oriented, with excellent attention to detail
• Enthusiastic and willing to learn

Most importantly, youll have the personality and confidence to pick up the phone, start a conversation and build a relationship.

Why join us?

This is an opportunity to take ownership of an important sales function within an established hospitality business, with plenty of scope to make the role your own.

We offer:

• Competitive salary
• Performance-related bonus
• Free on-site parking
• Workplace pension
• A supportive and collaborative working environment
• A dynamic and experienced senior management team
• The opportunity to work with a nationwide hospitality client base
• A role where your ideas, energy and results can make a real difference

Ready to make an impact?

If youre a natural communicator who loves talking to people, enjoys sales and gets a buzz from turning conversations into opportunities, wed love to hear from you.