Telephone Debt Adviser

LLOYD'S REGISTER INTERNATIONAL; Plymouth; Hybrid; GBP 27,000 - 30,000; Full time

Benefits offered by this job

Hybrid working

Permanent contract

Full-time (37h/w)

Job summary

Citizens Advice Plymouth is recruiting a Telephone Debt Adviser to support clients with debt and energy advice. The role involves telephone communication, empathetic listening and providing tailored guidance from our Utilities projects.

The position is permanent, full-time (37 hours per week) with hybrid working. Training is provided, and interviews are scheduled around late July and November 2026.

Qualifications

• Telephone-based client support experience is desirable.
• Strong listening and analytical skills.
• Able to explain debt and energy advice clearly.

Responsibilities

• Provide debt and energy advice over the phone to clients.
• Empathically listen to clients and assess options.
• Refer to appropriate services when needed.

Job description

Telephone Debt Adviser

Apply before 9am on 31 July 2026.

Job summary

• Salary: 27,128.40
• Location: Plymouth
• Workplace: Hybrid working
• Contract: Permanent
• Hours per week: 37

About the role

There will be three start dates for this role:

Tuesday 8th September 2026

Tuesday 13th October 2026

Tuesday 12th January 2027

With interviews likely to be weeks commencing Monday 27th July 2026, Monday 7th September 2026 and Monday 23rd November 2026.

If you want to chat about this role contact:

Dan Peters - [e-mail]

Damen McGregor - [e-mail]

Permanent contract – hybrid working

Full time – 37 hours per week

Salary scale – £27,128.40 – £27,878.76 – £29,822 per annum

Closing date – Monday 16th November 2026

We are recruiting for Telephone Debt Advisers

Our telephone debt advisers work across our Utilities projects, supporting clients with debt and energy advice. All roles require telephone communication with clients, but some also require webchat work.

Often our advisers are the first people that someone has opened up to about their debt situation and your ability to listen empathetically, analyse issues, and provide tailored advice will be key to empowering clients to overcome their challenges.

For more information about the role and who we are looking for, please refer to the Job Pack

Training

Full training will be provided. During your initial classroom and on-the-job training, you will be based full-time at our city centre office at Cobourg House. You will continue to work from the office until you have successfully completed your probation period (usually 6 months). Once probation is passed, the role will move to a hybrid working pattern, with a minimum of 8 days per month in the office at Cobourg House, 32 Mayflower Street, Plymouth, although you are welcome to work from the office more often. You must be able to attend the office as requested, including at short notice if required. Please note that no annual leave will be approved for the first 5 weeks of your employment, as you must be able to attend all the training to progress in the role.

Closing date:

Monday 16th November 2026