Debt Solutions Advisor (Telephone & Energy) – Hybrid

THE NATIONAL ASSOCIATION OF CITIZENS ADVICE BUREAUX; Plymouth; Hybrid; GBP 27,000 - 30,000; Full time

Benefits offered by this job

Hybrid working

Permanent contract

Full-time (37h/w)

Job summary

Citizens Advice Plymouth is recruiting a Telephone Debt Adviser to support clients with debt and energy advice. The role involves telephone communication, empathetic listening and providing tailored guidance from our Utilities projects.

The position is permanent, full-time (37 hours per week) with hybrid working. Training is provided, and interviews are scheduled around late July and November 2026.

Qualifications

• Telephone-based client support experience is desirable.
• Strong listening and analytical skills.
• Able to explain debt and energy advice clearly.

Responsibilities

• Provide debt and energy advice over the phone to clients.
• Empathically listen to clients and assess options.
• Refer to appropriate services when needed.

Job description

Citizens Advice Plymouth is recruiting a Telephone Debt Adviser to support clients with debt and energy advice. The role involves telephone communication, empathetic listening and providing tailored guidance from our Utilities projects.

The position is permanent, full-time (37 hours per week) with hybrid working. Training is provided, and interviews are scheduled around late July and November 2026.