Telephone Collector

TipTopJob

South Yorkshire

On-site

GBP 25,000 - 32,000

Full time

14 days+

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Benefits offered by this job

Company pension scheme

Employee Assistance Programme

Life assurance / death in service

Colleague discount scheme

Christmas Savings Scheme

Free on-site parking

Attractive incentives

Job summary

TipTopJob is seeking experienced Telephone Collectors in Sheffield to join a growing debt recovery team. You will contact businesses and individuals to recover debts, negotiate sustainable repayment plans, and resolve customer queries with professionalism and sensitivity.

This permanent, full-time role offers a supportive environment and clear performance targets. Suitable candidates will have at least 2 years in collections or related fields, excellent communication skills, and the confidence

Qualifications

Minimum 2 years experience in collections, debt recovery, or target-driven role.
Excellent verbal and written communication skills.
Confidence in handling challenging conversations professionally.
Ability to work toward targets and performance objectives.

Responsibilities

Make and receive telephone calls to recover outstanding debts.
Negotiate affordable and sustainable repayment arrangements.
Handle customer queries and disputes professionally.
Gather accurate information for affordability assessments.
Log conversations and agreements accurately in internal systems.
Work efficiently using dialler systems and CRM tools.
Follow debt collection guidelines to ensure fair treatment.
Build positive relationships while achieving collection outcomes.

Skills

Debt collection experience

Excellent communication

Negotiation

Customer service

Resilience

Attention to detail

Education

Experience in collections or debt recovery role

Tools

Dialler systems

Internal CRM systems

Job description

Salary: GBP 24,785 per annum + monthly performance bonus (realistic earning potential of GBP 30,000+ per year)

Job Type: Full:time, Permanent

Location: Sheffield

Due to continued growth, our client is looking to recruit experienced Telephone Collectors to join their expanding team.This is an excellent opportunity to join a well:established organisation within the debt recovery sector, offering a supportive working environment, attractive bonus opportunities, and a range of employee benefits.

The role will involve making and receiving telephone calls from businesses and individuals to recover outstanding debts, negotiate sustainable repayment arrangements, and resolve customer queries and disputes. You will need to be confident handling challenging conversations in a professional and sensitive manner while working towards personal and team performance targets.

If you have experience within collections, debt recovery, credit control, sales, or a target:driven call centre environment, this could be an excellent opportunity to develop your career.

Benefits As a Telephone Collector

: Monthly performance bonus with realistic earnings of GBP 30,000+ per year
: Company pension scheme
: Employee Assistance Programme
: Life assurance / death in service benefit
: Colleague discount scheme
: Christmas Savings Scheme
: Free on:site parking
: Attractive incentives and performance rewards
: Welcoming and supportive working environment
: Permanent, full:time opportunity with career development potential

Key Responsibilities As a Telephone Collector

: Making and receiving telephone calls from businesses and individuals regarding outstanding debts
: Negotiating repayment arrangements that are affordable and sustainable for customers
: Handling customer queries, disputes, and difficult conversations professionally and sensitively
: Gathering accurate customer information to complete affordability assessments
: Recording conversations, customer information, and repayment agreements accurately on internal systems
: Working efficiently using dialler systems and other customer management technologies
: Following company processes and debt collection guidelines to ensure customers are treated fairly
: Resolving customer issues and identifying suitable solutions for both customers and clients
: Managing workloads effectively while maintaining high standards of accuracy and customer service
: Working towards individual and team performance targets
: Building positive relationships with customers while achieving successful collection outcomes

Skills Needed As a Telephone Collector

: Previous experience within a call centre, credit control, collections, debt recovery, or sales environment
: Ideally a minimum of 2 years experience within collections, debt recovery, or a target:driven role
: Excellent verbal and written communication skills
: Confidence in making and receiving telephone calls
: Strong negotiation and problem:solving abilities
: Ability to handle difficult and sensitive conversations professionally
: Comfortable working towards targets and performance objectives
: Good attention to detail and the ability to maintain accurate records
: Strong IT skills and the ability to quickly learn new systems and technologies
: Experience using dialler systems would be advantageous
: Ability to assess customer affordability and identify sustainable repayment solutions
: Resilient, motivated, and able to remain professional in challenging situations
: Ability to work independently as well as part of a team

Working Hours

You will be required to work shifts between the following hours: