Income Collection Assistant

Schools’ Choice; Walsall; Hybrid; GBP 29,000 - 30,000; Part time

Job summary

Income Collection Assistant role for Walsall Council, recruited via Opus People Solutions. You will manage a portfolio of debt cases, contacting customers to secure payment and arrange repayment plans.

Hybrid working after training with 37 hours per week, on-site at Civic Centre, Walsall. Experience in credit control and debt recovery is essential; you will work in a busy team to maximise income collection.

Qualifications

• Experience in credit control and debt recovery.
• Strong communication and negotiating skills.
• Organised, target-driven and detail-focused.

Responsibilities

• Recover outstanding income owed to the Council through credit control and debt recovery activities.
• Contact customers via telephone, email, and written correspondence to secure payment.
• Arrange repayment plans and provide advice on suitable payment options.
• Refer debts to external collection agencies where appropriate.
• Assess customer circumstances and signpost to support services where required.
• Maintain accurate case records and update internal systems.
• Process financial transactions including invoices, credit notes, and write-offs.
• Monitor cases and escalate where legal action may be required.

Skills

Credit control

Debt recovery

Outbound calls

Negotiation

Communication

Organisation

Tools

CRM software

Data entry

Job description

Income Collection AssistantLocation: Civic Centre, Walsall, WS1 1DAPay Rate: £14.82 - £15.31 per hour PAYE depending on experienceContract: Temporary basis, initially 12 months, with potential to extendHours: 37 hours per week, Monday to Friday1 position available

About the Role

Opus People Solutions are currently recruiting on behalf of our Client, Walsall Council, for an Income Collection Assistant to join a busy and supportive team. This is an excellent opportunity for experienced credit control or debt recovery professionals to support the collection of outstanding income while delivering a professional and customer-focused service.

You will be responsible for managing a portfolio of debt cases and using a range of recovery methods to maximise income collection.

Key Responsibilities

• Recover outstanding income owed to the Council through effective credit control and debt recovery activities
• Contact customers via telephone, email, and written correspondence to secure payment
• Arrange repayment plans and provide advice on suitable payment options
• Refer debts to external collection agencies where appropriate
• Assess customer circumstances and signpost to support services where required
• Maintain accurate case records and update internal systems
• Process financial transactions including invoices, credit notes, and write-offs
• Monitor cases and escalate where legal action may be required

Working Arrangements

Standard hours: 8:45am - 5:15pm (1-hour unpaid break). Flexible hours are open for consideration.

Take part in a weekly rota to cover service hours (latest finish 5:15pm)

Full-time onsite during training

Hybrid working available following training (3 days onsite per week)

About You

• Previous experience in credit control and debt recovery is essential
• Confidence in making outbound calls and negotiating payments
• Demonstrate strong communication skills and professionalism
• Are organised, target-driven, and detail-focused
• Can work both independently and as part of a team

Why Apply

Hybrid working after training

Immediate opportunity

Experience within a local authority environment

Potential for contract extension

All offers will be subject to satisfactory compliance screening, including right to work in the UK and references