Legal Collector

Bristow and Sutor Group; Sheffield; On-site; GBP 25,000 - 31,000; Full time

Benefits offered by this job

Full Training and Career Development

On Site Parking

Company Pension Scheme

Life Assurance Plan

Hybrid Role (3 days in the office)

Job summary

Bristow and Sutor Group in the Sheffield area is seeking a Debt Recovery Analyst to join Credit Style. You will negotiate commitments, monitor arrangements and manage a case diary to drive timely resolutions.

This full-time role offers 37.5 hours per week, with a base salary of £24,785 plus a monthly bonus up to £500, and a clear path for training and career progression. You will interact with courts and agencies while maintaining high service standards.

Qualifications

• Negotiation of commitments to resolve overdue accounts.
• Problem solving and clear communication.
• Ability to work to targets and quality standards.
• Strong IT skills and adaptability to new systems.
• Professional telephone manner for calls with customers.
• Ability to work both in a team and independently.

Responsibilities

• Negotiate commitments to resolve overdue accounts.
• Monitor arrangements to ensure timely resolution.
• Manage a case management diary for follow-up actions.
• Review pre-legal debts for suitability and readiness for legal proceedings.
• Initiate county court actions and progress to judgment and enforcement.
• Work with courts, enforcement agencies and suppliers to maintain high service standards.
• Review and rectify cases that have failed automated processes.
• Make and receive collection calls with a professional manner.
• Balance teamwork with independent work.
• Maintain high accuracy and quality in all tasks.
• Demonstrate integrity and good conduct as required by regulatory standards.
• Have a strong and reliable work ethic.

Skills

Negotiation

Telephone skills

Problem solving

Communication

Attention to detail

Integrity

Tools

IT skills

Job description

Company

As part of our growth plans, Credit Style are looking to strengthen our team based in offices just north of Sheffield City Centre. We are part of the Bristow & Sutor Group – employing over 500 people, in debt recovery, throughout the UK.

Basic salary of £24,785 + monthly bonus of up to £500. Opportunity to progress career path and gain further qualifications available.

Key elements of the role will include:

1. 1. Negotiate commitments to resolve overdue accounts.


2. 2. Monitor arrangements and commitments to ensure timely resolution.


3. 3. Manage a case management diary system to take appropriate follow up action.


4. 4. Review pre-legal debts to ensure suitability and readiness for legal proceedings


5. 5. Initiate county court legal actions for debt recovery and progress to judgment and enforcement through our in-house case management system, to include applications to the court.


6. 6. Work with courts, enforcement agencies and other suppliers to ensure high standards of service are maintained at all times.


7. 7. Review and rectify cases that have failed the automated legal process.


8. 8. Make and receive collection telephone calls whilst maintaining a professional telephone manner.


9. 9. Good team worker, but also be comfortable working alone.


10. 10. An ability to work accurately and to a high quality.


11. 11. Be a person of integrity and good conduct as required by the SRA.


12. 12. Have a strong and reliable work ethic.

To be successful in the role you will need to demonstrate:

• Good IT skills – able to adapt and use new systems


• Problem solving skills - able to look for solutions and agree these with customers


• Confidence in making and receiving telephone calls


• A willingness to learn


• Clear communication capabilities – both written and verbal


• The ability to work to targets – earning more based on success


• Confidence to deal with a variety of people in different situations

This a full-time permanent role working 37.5 hours a week, Monday to Friday, based in our Sheffield offices (S3 postcode area)

Basic salary of £24,785 + monthly bonus

Full Training and Career Development

Fruit and Daily Refreshment Offering

Company Pension Scheme

On Site Parking

Life Assurance Plan

Hybrid Role (3 days in the office) upon successful completion of probation period

The successful applicant would be required to undertake a DBS and CCJ check and other background checks before an offer of employment is made.

Bristow and Sutor Group is an equal opportunities employer. It promotes a culture where diversity is valued, respected and built upon, attracts and retains a workforce based on merit and ability and is reflective of the communities it is part of.

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