Hybrid Technical Support Engineer: Global Impact

Spirax Sarco Limited; Falmouth; Hybrid; GBP 35,000 - 50,000; Full time

Benefits offered by this job

Flexible working arrangements

Generous holiday allowance

Three days’ paid volunteering leave

Group Inclusion Plan benefits

Job summary

Watson-Marlow Fluid Technology Solutions, part of Spirax Group, seeks a Technical Support Engineer to deliver expert technical assistance for our global customer base. You will work with Sales, distributors and service centres, diagnosing faults, advising on maintenance and repairs, and supporting continuous improvement initiatives across products and processes.

The role involves training colleagues and partners, creating technical documentation, and supporting site visits in the UK and

Qualifications

• Strong technical problem-solving and fault diagnosis skills.
• Experience with electronics or control systems is preferred.
• Good communication and customer-facing skills.
• Proficiency with MS Office (Excel/Word/PowerPoint).
• Ability to work with cross-functional teams and training delivery.

Responsibilities

• Provide expert technical support to sales teams, distributors, and customers within agreed service levels.
• Diagnose product faults and performance issues; propose effective solutions.
• Assist with the repair process, including quotations, authorisations, and logistics.
• Create and distribute technical documentation and parts kits.
• Collaborate with Engineering, Product Management, Production and Service teams to drive improvements.
• Deliver technical training to colleagues and partners.

Skills

Strong communication

Problem solving

Engineering background

IT skills

Independent worker

Education

HNC in Engineering (electronics/related)

Tools

Microsoft Excel

Microsoft Word

PowerPoint

Ethernet/IP

Profibus

Job description

Watson-Marlow Fluid Technology Solutions, part of Spirax Group, seeks a Technical Support Engineer to deliver expert technical assistance for our global customer base. You will work with Sales, distributors and service centres, diagnosing faults, advising on maintenance and repairs, and supporting continuous improvement initiatives across products and processes.

The role involves training colleagues and partners, creating technical documentation, and supporting site visits in the UK and