Technical Support Engineer - Digital Customer Success

Grundfos Pumps; Tadworth; Hybrid; GBP 38,000 - 56,000; Full time

Benefits offered by this job

Flexible hours

Home working opportunities

Parental support

Annual bonuses

Health insurance

Job summary

Grundfos is seeking a Technical Support Engineer to deliver expert support for telemetry tools and sensor systems, helping move water more sustainably. You will diagnose issues and provide remote and on-site assistance to keep critical water infrastructure running smoothly.

Ideal candidates have 3+ years in technical support or field engineering, with strong knowledge of telemetry, sensors, and protocols such as MQTT and Modbus, plus experience with IoT platforms and cloud monitoring.

Qualifications

• 3+ years of experience in a technical support or field engineering role involving telemetry, sensors, or instrumentation.
• Solid understanding of communication protocols (MQTT, Modbus, Cellular IoT) and sensor technologies.
• Strong troubleshooting and diagnostic skills across hardware and software systems.

Responsibilities

• Diagnosing and resolving technical issues related to telemetry tools, sensor equipment, and associated software platforms.
• Providing remote and on-site support to customers and field engineers, ensuring minimal downtime of critical systems.
• Collaborating with product development and engineering teams to elevate complex issues and feed back field insights.
• Creating and maintaining technical documentation, troubleshooting guides, and knowledge base articles.
• Supporting the installation, commissioning, and configuration of telemetry and sensor solutions.
• Identifying recurring issues and recommend improvements to enhance product reliability and customer experience.

Skills

Telemetry systems

Sensor technologies

Troubleshooting

Communication skills

Education

HNC/HND or degree in electronics/electrical engineering

Tools

MQTT

Modbus

Cellular IoT

Job description

Are you passionate about solving complex technical challenges with telemetry and sensor systems that help the world move water more sustainably? Then join us in our mission to pioneer smarter solutions for moving and transforming water, reducing energy consumption, and enhancing quality of life for people.

As our new Technical Support Engineer, you will be providing expert technical support for telemetry tools and sensor equipment, diagnosing issues, and ensuring our customers and internal teams receive timely, effective solutions that keep critical water infrastructure running smoothly. You'll be part of a diverse, supportive and inclusive culture, that celebrates our differences and puts people first by fostering growth, well-being, and a sense of belonging.

What will you be doing?

As a key part of the Technical Support team, you'll create impact by Delivering reliable technical expertise that ensures our telemetry and sensor solutions perform at their best, directly supporting Grundfos's mission to advance sustainable water management.

Your main responsibilities include:

• Diagnosing and resolving technical issues related to telemetry tools, sensor equipment, and associated software platforms
• Providing remote and on-site support to customers and field engineers, ensuring minimal downtime of critical systems
• Collaborating with product development and engineering teams to elevate complex issues and feed back field insights
• Creating and maintaining technical documentation, troubleshooting guides, and knowledge base articles
• Supporting the installation, commissioning, and configuration of telemetry and sensor solutions
• Identifying recurring issues and recommend improvements to enhance product reliability and customer experience

What makes you a great fit?

Above all, you are a hands‑on technical problem solver with strong knowledge of telemetry systems, sensor technologies, and a genuine drive to deliver outstanding support experiences. We would also imagine that you have:

• 3+ years of experience in a technical support or field engineering role involving telemetry, sensors, or instrumentation
• Solid understanding of communication protocols (e.g., MQTT, Modbus, Cellular IoT) and sensor technologies
• Strong troubleshooting and diagnostic skills across hardware and software systems
• Excellent communication skills with the ability to explain technical concepts to diverse audiences

It is a plus if you also have:

• Experience with water or pump industry applications and SCADA systems
• Familiarity with IoT platforms and cloud‑based monitoring solutions
• HNC/HND or degree in electronics, electrical engineering, or a related discipline

Why you will love working here

We care! Day to day, you can look forward to:

• A working environment built around your needs, with flexible hours, home working opportunities and parental support.
• Annual bonuses, health insurance and a strong focus on well‑being activities.
• Three days' additional paid leave for volunteering in your community.
• Access to on‑demand training and learning sessions and carefully structured programmes to pursue personal and professional development opportunities.

We are inclusive! Celebrating and valuing our differences helps us see possibilities where others can't. We therefore welcome and encourage applications from all abilities, experiences, and backgrounds.

Job details

Workplace: Hybrid (office and home‑working)

Job Location: Tadworth, Surrey, United Kingdom

Contract Type: Full‑Time

Employment Type: Regular

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About Grundfos

Grundfos is one of the world’s leading water technology companies with more than 19.000 employees in 60+ countries all over the world. Our skills commit us to pioneering solutions to the world’s water and climate challenges and improve the quality of life for people. We dare to do things that others cannot or dare not do, as we believe innovation is not only a business opportunity, but an obligation. And what really matters to us is not short term profit, but the impact we make. By becoming part of our united powerful team, you too can drive this change no matter your role.

An inclusive team

We believe that the key to a work environment, where employees thrive and grow, is our ability to celebrate and value our differences in background, experiences and perspectives. In our recruitment process we welcome all professional people without consideration of age, colour, gender identity, national origin, physical or mental disability, ethnicity or religion.

Grundfos values

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Grundfos Holding A/S Poul Due Jensens vej 7 8850 Bjerringbro, Denmark Tel.: [phone] | Fax [phone]