Global Technical Support Engineer (Hybrid UK)

Spirax-Sarco Ltd.; Falmouth; Hybrid; GBP 38,000 - 52,000; Full time

Benefits offered by this job

Competitive salary

Flexible working arrangements

Generous holiday allowance

Volunteer leave (3 days)

Group Inclusion Plan

Job summary

Watson-Marlow Fluid Technology Solutions, part of Spirax Group, is seeking a Technical Support Engineer to join our UK hybrid team. You will deliver expert technical support for Watson-Marlow products to a global customer base, collaborating with Sales, Distributors and Service colleagues.

You will diagnose faults, assist with repairs, prepare quotations, and contribute to documentation and training to improve product performance and customer satisfaction worldwide.

Qualifications

• A resilient and adaptable approach in a fast-paced environment.
• Strong communication and interpersonal skills with stakeholders.
• Proactive, self-motivated and solution-focused mindset.
• Solid engineering background with HNC in Engineering or equivalent knowledge.
• Good analytical and problem-solving skills.
• Strong IT skills including Excel, Word, PowerPoint.
• Ability to work independently and manage priorities with high accuracy.

Responsibilities

• Provide expert technical support to sales teams, distributors and customers, ensuring timely resolutions.
• Diagnose product faults and advise on effective solutions.
• Assist with repair processes from enquiry to completion, including quotations and logistics.
• Create, maintain and distribute technical documentation and parts kits.
• Collaborate with Engineering, Product Management and Production to drive improvements.
• Deliver technical training and knowledge sharing to colleagues and partners.

Skills

Resilient/adaptable

Communication

Problem-solving

Engineering background

Attention to detail

IT skills

Independent worker

Education

HNC in Engineering (electronics)

Tools

Microsoft Excel

Microsoft Word

PowerPoint

Job description

Watson-Marlow Fluid Technology Solutions, part of Spirax Group, is seeking a Technical Support Engineer to join our UK hybrid team. You will deliver expert technical support for Watson-Marlow products to a global customer base, collaborating with Sales, Distributors and Service colleagues.

You will diagnose faults, assist with repairs, prepare quotations, and contribute to documentation and training to improve product performance and customer satisfaction worldwide.