Telecom Projects & Services Coordinator

SCG Midlands; Nechells; On-site; GBP 28,000 - 30,000; Full time

Benefits offered by this job

21 days holiday – increasing to 22; 25

Extra day off for your birthday

Buy holiday scheme

Employee Assistance Programme

Free onsite parking

Enhanced company sick pay

Discounted retail vouchers

Reduced gym membership

Annual salary review

SCG mobile benefit

Employee referral bonus

Job summary

SCG Midlands is seeking a Project and Services Coordinator for our Quinton, Birmingham office. You will coordinate new installation projects, moves and changes for customers, working with Sales, Engineering and Accounts to ensure efficient delivery of the Sales Order Process.

The role requires strong communication, attention to detail, and the ability to manage multiple tasks in a fast-paced environment. A focus on customer service and effective collaboration across teams is essential.

Qualifications

• Previous telecoms experience is desirable.
• Knowledge of processes and practices for fast-paced work.
• Accuracy, flexibility and attention to detail in managing tasks.
• Excellent communication skills when liaising with colleagues and customers.

Responsibilities

• Coordinate Voice, IT and Data projects within SCG Midlands, following scope and timelines.
• Attend weekly project meetings to discuss deliverables, risks and technical requirements.
• Coordinate with internal resources and third parties to achieve project deliverables.
• Ongoing training to ensure systems and processes are followed.
• Place connectivity orders with relevant ISPs and manage cessations of circuits/services.
• Track milestones and identify risks or issues proactively.
• Document billing information for accounts and close projects.
• Provide regular project updates to customers to maintain high service levels.

Skills

Telecoms experience

Process adherence

attention to detail

Excel

Portal ordering systems

Effective communication

Tools

Excel

Job description

SCG Midlands is seeking a Project and Services Coordinator for our Quinton, Birmingham office. You will coordinate new installation projects, moves and changes for customers, working with Sales, Engineering and Accounts to ensure efficient delivery of the Sales Order Process.

The role requires strong communication, attention to detail, and the ability to manage multiple tasks in a fast-paced environment. A focus on customer service and effective collaboration across teams is essential.