Senior Technical Account Manager, Telco Vertical

Amazon; Greater London; On-site; GBP 90,000 - 130,000; Full time

Job summary

Amazon Web Services (AWS) is seeking a Technical Account Manager (TAM) to act as a principal technical advisor and voice of the customer for Enterprise Support. You will craft strategies to drive AWS adoption across compute, storage, databases, and more, while working with executives to manage incidents and risk.

Travel up to 10%+ As TAM, you’ll provide strategic guidance, build trusted relationships, and collaborate with Solutions Architects, Business Developers, and Professional Services to

Qualifications

• Experience in design/implementation/operations/consulting with distributed applications.
• Experience in technical engineering and customer-facing roles.
• Knowledge of cloud-based architecture and cloud services.
• Experience in an external enterprise customer-facing role as a technical lead.
• Experience in three or more areas: software design, CDN, scripting, DB, IP networking, IT security, BigData, SOA.
• Experience as TAM/consultant/solutions architect or similar.
• Practical knowledge of 5G network architecture/call flows.
• Practical knowledge of OSS/BSS products.

Responsibilities

• Advise on solutions, provide technical guidance and advocate for the customer.
• Ensure AWS environments remain operationally healthy while reducing cost and complexity.
• Develop trusting relationships, understanding business and technical challenges.
• Drive technical discussions on incidents, trade-offs, and risk management.
• Consult with developers through to C-suite executives.
• Collaborate with Solutions Architects, Business Developers, Professional Services, and Sales Account Managers.
• Proactively identify opportunities for additional AWS value.
• Provide reviews of service events and pre-launch planning.
• Solve varied problems as customers migrate to the cloud.
• Run workshops and knowledge-sharing sessions to uplift customer capabilities.

Skills

Distributed apps

Technical engineering

Cloud architecture

Enterprise-facing leadership

Tech lead / TAM experience

5G knowledge

OSS/BSS familiarity

Education

Bachelor's degree

Tools

AWS services

OSS/BSS tooling

Job description

Description

Would you like to join one of the fastest-growing organizations within Amazon Web Services (AWS), and help customers of all industries and sizes gain the best value and service from AWS? AWS Enterprise Support, Technical Account Managers (TAM) support our customers’ creative and transformative spirit of innovation across all technologies - including Compute, Storage, Database, Big Data, Application-level Services, Networking, Serverless, Deployment, Security and more. This is not a sales role, but rather an opportunity to be the principal technical advisor and ‘voice of the customer’ to organizations ranging from start-ups to Fortune 500 enterprises.

The Role

As a TAM, you will help craft and execute strategies to drive our customers’ adoption and use of AWS services - including EC2, S3, DynamoDB & RDS databases, Lambda, CloudFront CDN, IoT, and many more. Your technical acumen and customer-facing skills will enable you to effectively represent AWS within a customer’s environment, and drive discussions with senior leadership regarding incidents, trade-offs, support, and risk management.

You will provide advocacy and strategic technical guidance to help plan and build solutions using best practices, and proactively keep your customers’ AWS environments operationally healthy. The close relationships developed with your customers will allow you to understand their business/operational needs and technical challenges, and help them achieve the greatest value from AWS. This position will require the ability to travel 10% or more as needed.

Watch a short video about life as a Technical Account Manager here: https://bit.ly/3aHfaE0

The TAM is the centerpiece of value to our Enterprise Support customers. If you wish to be at the forefront of innovation, come join us!

AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The

AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.

Key job responsibilities

• You’ll advise on solutions, provide technical guidance and advocate for the customer

• Ensure AWS environments remain operationally healthy whilst reducing cost and complexity

• Develop trusting relationships with customers, understanding their business needs and technical challenges

• Using your technical acumen and customer obsession, you’ll drive technical discussions regarding incidents, trade-offs, and risk management

• Consult with a range of partners from developers through to C-suite executives

• Collaborate with AWS Solutions Architects, Business Developers, Professional Services Consultants, and Sales Account Managers

• With a bias for action, you'll proactively find opportunities for customers to gain additional value from AWS

• Provide detailed reviews of service events, monthly & quarterly metrics, detailed pre-launch planning

• Solve a variety of problems across different customers as they migrate their workloads to the cloud

• Uplift customer capabilities by running workshops, brown bag sessions, etc.

About the team

Diverse Experiences

Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Inclusive Team Culture

Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship and Career Growth

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Basic Qualifications

• Experience in design/implementation/operations/consulting with distributed applications

• Experience in technical engineering

• Bachelor's degree

• Knowledge of of cloud based architecture, cloud services and experience in customer facing roles

• Experience in external enterprise customer-facing role as a technical lead, with strong oral and written communication skills, presenting to both large and small audiences

• Experience in three (3) or more of the following areas: software design or development, content distribution/CDN, scripting/automation, database architecture, IP networking, IT security, BigData/Hadoop/Spark, operations management, service oriented architecture

Preferred Qualifications

• Experience with AWS services or other cloud offerings

• Experience with operational parameters and troubleshooting for four (4) of the following: compute/storage/networking/CDN/databases/DevOps/big data and analytics/security/applications development in a distributed systems environment

• Experience as a technical account manager, consultant, solutions architect, platform engineer, systems engineer, cloud architect or in a similar role

• Practical knowledge of 5G network architecture and call-flows and experience in troubleshooting 5G networks

• Practical knowledge of OSS/BSS and experience in troubleshooting OSS/BSS products

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( https://www.amazon.jobs/en/privacy_page ) to know more about how we collect, use and transfer the personal data of our candidates.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.