TechZone Desktop Support Specialist – On-site IT

ITV; Greater London; On-site; GBP 40,000 - 52,000; Full time

Job summary

ITV plc in London is seeking a TechZone Core Analyst to provide first and second line on-site IT support to colleagues across the UK hub offices. You will troubleshoot, resolve incidents, and work with on-shore/off-shore teams.

The role emphasizes proactive problem solving, documentation, and knowledge sharing, with opportunities to develop automation skills and contribute to the Workplace Technology roadmap.

Qualifications

• Certified Diagnostic Engineer status with a primary manufacturer.
• Experience with on/shore and off-shore teams affecting desktop/server within SLA.
• Experience in media/broadcast IT operations is advantageous.
• Ability to work independently and own customer issues.
• Experience using ITSM tools like ServiceNow.

Responsibilities

• Take ownership of incidents and provide regular updates on investigations.
• Provide 1st/2nd line on-site technical support to colleagues.
• Collaborate with on-shore and off-shore teams to resolve issues swiftly.
• Create and maintain documentation and knowledge base materials.
• Assist remote teams with incident resolution for on-site devices.
• Demonstrate and translate technical concepts into business terms.

Skills

Certified Diagnostic Engineer

On/Offshore IT teams

Media IT operations

Self-starter

ServiceNow ITSM

IT problem solving

Tools

ServiceNow

Citrix

Google Workspace

MS Office

Job description

ITV plc in London is seeking a TechZone Core Analyst to provide first and second line on-site IT support to colleagues across the UK hub offices. You will troubleshoot, resolve incidents, and work with on-shore/off-shore teams.

The role emphasizes proactive problem solving, documentation, and knowledge sharing, with opportunities to develop automation skills and contribute to the Workplace Technology roadmap.