Technology Support Manager - Lead UK IT & Innovation

3M HEALTHCARE; Greater London; On-site; GBP 60,000 - 90,000; Full time

Benefits offered by this job

Private healthcare

Pension plan

Life assurance

Group income protection

Parental leave

Job summary

Bank of America in the United Kingdom is seeking a Technology Support Manager to lead Employee Technology Support teams across the UK. You will oversee day-to-day operations, ensure effective training, and drive adoption of new technology solutions.

The role requires strong leadership, solid technical knowledge, and excellent communication to collaborate with multiple departments and maintain governance and documentation standards.

Qualifications

• Leadership experience in technology support teams.
• Strong knowledge of computer systems, hardware and software.
• Proficiency with office suites and collaboration tools.
• Experience with project management and implementing new solutions.
• Excellent communication and interpersonal skills.
• Attention to detail and strong problem-solving ability.

Responsibilities

• Day-to-day management of Employee Technology Support teams in the UK.
• Provide training and support to employees to improve technology knowledge and use of internal digital support channels.
• Collaborate with departments to evaluate, test, and implement new technology solutions.
• Create and maintain documentation of technology systems and processes per governance.
• Stay updated on technology trends and recommend productivity improvements.
• Drive a risk culture and work with risk partners to flag and resolve issues.
• Contribute to governance routines and metrics measurement.
• Coordinate outage resolution through central command-center routines.

Skills

Leadership

Technical knowledge

Office suite

Project management

Communication

Problem-solving

Job description

Bank of America in the United Kingdom is seeking a Technology Support Manager to lead Employee Technology Support teams across the UK. You will oversee day-to-day operations, ensure effective training, and drive adoption of new technology solutions.

The role requires strong leadership, solid technical knowledge, and excellent communication to collaborate with multiple departments and maintain governance and documentation standards.