Technology Support Manager

Bank of America; Greater London; On-site; GBP 60,000 - 90,000; Full time

Benefits offered by this job

Private healthcare

Pension plan

Life assurance

Group income protection

Parental leave

Job summary

Bank of America in the United Kingdom is seeking a Technology Support Manager to lead Employee Technology Support teams across the UK. You will oversee day-to-day operations, ensure effective training, and drive adoption of new technology solutions.

The role requires strong leadership, solid technical knowledge, and excellent communication to collaborate with multiple departments and maintain governance and documentation standards.

Qualifications

• Leadership experience in technology support teams.
• Strong knowledge of computer systems, hardware and software.
• Proficiency with office suites and collaboration tools.
• Experience with project management and implementing new solutions.
• Excellent communication and interpersonal skills.
• Attention to detail and strong problem-solving ability.

Responsibilities

• Day-to-day management of Employee Technology Support teams in the UK.
• Provide training and support to employees to improve technology knowledge and use of internal digital support channels.
• Collaborate with departments to evaluate, test, and implement new technology solutions.
• Create and maintain documentation of technology systems and processes per governance.
• Stay updated on technology trends and recommend productivity improvements.
• Drive a risk culture and work with risk partners to flag and resolve issues.
• Contribute to governance routines and metrics measurement.
• Coordinate outage resolution through central command-center routines.

Skills

Leadership

Technical knowledge

Office suite

Project management

Communication

Problem-solving

Job description

Job Title: Technology Support Manager

Responsibilities

• Day‑to‑day management of Employee Technology Support teams in the UK.
• Provide training and support to employees to improve their technology knowledge and use of internal digital support channels.
• Collaborate with various departments to evaluate, test, and implement new technology solutions.
• Create and maintain documentation of technology systems and processes in accordance with governance frameworks.
• Stay up to date with emerging technology trends and recommend improvements to enhance productivity and efficiency.
• Drive a risk culture across the team and work with risk partners to flag issues and resolve them where appropriate.
• Contribute to internal governance routines and metrics measurement.
• Participate in coordinated issue resolution of outages through central command‑center routines.

Required Qualifications

• Strong track record of leading technology support teams.
• Good technical knowledge and understanding of computer systems, hardware, and software.
• Proficiency in office suite and other collaboration solutions.
• Experience with project management and implementation of new solutions.
• Excellent communication and interpersonal skills.
• Problem‑solving skills and attention to detail.

Desired Qualifications

• Experience working in a large financial/technology organization in a similar role.

Benefits

• Private healthcare for you and your family, plus an annual health screen with optional partner coverage.
• Competitive pension plan, life assurance and group income protection cover if you become unable to work due to disability or health reasons.
• 26‑weeks paid maternity leave, 16‑weeks paid paternity leave and inclusive family leave arrangements.
• 20 days of backup childcare including access to school‑holiday clubs and 20 days of backup adult care per annum.
• Ability to modify core benefits and select a variety of flexible benefits (e.g., wellbeing account, travel insurance, critical illness, cycle‑to‑work).
• Access to free counselling through the Employee Assistance Program and virtual GP services through the private health care plan.
• Ability to donate to charities of your choice directly through payroll, with the bank matching contributions.
• Opportunity to access Arts & Culture corporate membership and receive discounted entry to cultural institutions and exhibitions.
• Opportunity to give back to your community through local volunteering.

Equal Employment Opportunity Statement

Bank of America is an equal‑opportunity employer and ensures no applicant is subject to less favourable treatment on the grounds of sex, gender identity or gender reassignment, marital or civil partner status, race, religion or belief, colour, nationality, ethnic or national origins, age, sexual orientation, pregnancy or maternity, socio‑economic background, responsibility for dependants or physical or mental disability. The Bank selects candidates for interview based on their skills, qualifications and experience. We strive to ensure that our recruitment processes are accessible for all candidates and encourage any candidate to inform us of any adjustment requirements.